adeyinkaamole
November 3, 2024
Your belongings are not safe at this hotel; I celebrated my birthday at Protea Hotel Fire & Ice Menlyn, hoping for a memorable experience, but it turned into a nightmare. My phone was stolen, and the security response was shockingly inadequate. Despite CCTV footage and alerting the hotel management within 2 minutes of the incident, there was no lockdown, no attempt to locate the thief, and no accountability. This lack of security and disregard for guest belongings is deeply disappointing, especially for a loyal customer. I cannot recommend this hotel to anyone who values safety and accountability. I urge Protea Hotels to reassess their security protocols and prioritize guest safety