Kilaguni Serena Safari Lodge

View is nice from main lobby and restaurant, pool is nice. Rooms are old and service poor.

Good lodge, location, environment

Staying at Kilaguni Serena Safari Lodge was a wonderful experience. The staff (Isaac, Wilson and the others) was exceptionally kind and attentive. The rooms were comfortable overlooking the watering hole where we could observe the magnificent wildlife of Tsavo. What a magical experience. Thank you so much.

This was the most memorable stay on our trip to Kenya. And it wasn't only because of the high quality accommodation, comfortable beds and plenty of amenities. The lodge is located inside the Tsavo National Park. It was due to the staff efforts to make our stay as worry-free as it could be. Special thanks goes to Dorkas - the lady at the reception, who managed to get us into the Tsavo West national park at the midnight while the park was closed at 6 p.m. She contacted the rangers, made sure that at least one of them was available to open the gate when we arrived. We were on the congested road from Diani Beach near Mombasa to Tsavo for over 9 hours and our progress was monitored by Dorkas through the Google application. The entire experience was the excellent example of the customer service where the customer was in trouble and the service provider did everything possible to help the lodge guests to remember only the very best experience in Kenya. Dorkas even arranged for us to have full dinner for three of us at 1 a.m.! The next day we went for the whole day game drive with William - the most knowledgeable guide I have ever come across We saw many more animals with William as I could imagine. Not only we took wonderful pictures, but we were explained the original of each animal, their specific place in safari and why they appear in this type of environment. Very interesting and educational. We had out 11-years old son hanging on each word coming of William's mouth. He became an expert on safari by the end of the drive. In addition to being a knowledgeable guide, he helped us to arrange for fuel supply before we left the lodge. We arrived late,ran out of gas and were afraid to stop on the road out safety concerns. William found someone who drove 30 km to the service station to get the fuel for us. We said good bye to Serena lodge with a feeling that Kenya gives travellers not only salaries and blue water beaches, but the care we enjoy and need when not everything goes smoothly. .

When you walk into the dining room for the first time and see countless elephants at the watering hole it takes your breath away. The rooms and food were great for a short stay. The breakfast at Lion Rock was incredible - it’s a true wilderness and a privilege to be immersed in it. Service was very good throughout and William was a very knowledgeable guide for our nature walk.

Booked the Suite and it was fantastic. Beautiful large room and wide balcony over looking the watering hole. Walking into the lodge itself is quite spectacular, i wasn't actually expecting the watering hole to be there. Staff were as you'd expect at a Serena, fantastic.