Licorne Hotel & Spa Troyes MGallery

 The location of this hotel is great - very central. The hotel itself is very nice looking, with nice rooms. Unfortunately the positives ended there. Overall the service we received during our stay was terrible. On arrival there was no acknowledgement of our platinum status and no welcome amenity provided during the stay. No offer of upgrade (per platinum status benefits) until my husband complained. No help with unloading and bringing the luggage to the room. On day one we asked the hotel to recommend and book a restaurant for dinner only to turn up and find the restaurant closed. We tried to call the hotel but there was no answer, so we ended up finding somewhere else to eat. When we returned to the hotel we find out that the concierge had booked a different restaurant and not told us, and staff were not apologetic. We asked for toiletries and towels to be replenished on the second day, to no avail. Finally, there were very limited breakfast options for a five star hotel, certainly compared to other hotels we have stayed in. No freshly cooked on demand items at all. We will not be returning.

We only stayed one night whilst travelling & wished to stay in the centre of Troyes so this Hotel was ideal. Prompt service on arrival to take our luggage ( maybe a little too prompt perhaps ) & to show us to our room . Very welcoming on arrival . We were a little taken a back to see our car was whisked away to secure Car Parking very quickly ( 25euro a night) It meant that if you needed anything from your car after this time you had to be accompanied to the Car Park by a staff member - but I guess it was secure. Our room was smart , but seemed the furthest away from the Lift as it could be ……. Large comfortable bed & a swish bathroom , however the very dark tiling I felt made the bathroom rather depressing & the lighting was quite poor. Plenty of storage though & a great coffee machine . We did not have breakfast as we left promptly in the morning & I believe a restaurant is planned for the future. Overall , a very comfortable stay .

This looks very new, fresh and clean. Very warm welcome by professional staff. Location right in the center which is very convenient. Got an upgrade and stayed in a nice and spacious room. Bar staff is not very sharp. Sat there for 15 minutes without being served. So I left for my room. Overall good value for money.