The Moonraker Hotel

Our stay at this hotel left us feeling a bit underwhelmed. While I wouldn't go so far as to say avoid it entirely, I can't recommend it or see myself returning. The room, advertised as having a king-size bed, disappointingly turned out to be a double. Despite the hotel's emphasis on green choices, the room was unbearably warm upon arrival. We had to open both the windows and the door just to cool it down. This lack of basic comfort seemed counterintuitive to their eco-conscious branding. Furthermore, small but crucial amenities were absent, such as a hairdryer, and some lights weren't working. The absence of an in-room phone meant there was no easy way to request these missing items, adding to the overall inconvenience. The breakfast experience was equally disappointing. The so-called buffet consisted of a small, albeit pleasant, continental breakfast. However, being asked immediately upon arrival if we'd like to pay an additional £10 for a cooked breakfast made the setup feel misleading. At £14.50, the continental breakfast alone did not feel like good value.  The restaurant also had a notice about a £2.50 charge for menu amendments. While I understand the principle of upcharges, this particular policy felt excessive and off-putting. These issues were compounded by a lack of personal touches that form the foundation of good customer service. No one asked at checkout or during breakfast how our stay had been, a small but impactful gesture that could have mitigated some of our disappointments. In hindsight, I feel I overpaid by about 20-30% compared to the value I received. Knowing what I do now, I likely wouldn't have chosen this hotel for our stay.

This has so far been our favorite Hotel along this 3 1/3 weeks trip through England. We love the location. Staff is warm heartedly friendly and the restaurant really good. And it is in convenient driving distance to destinations like Averbury, Silbury Hill, Kennett Long Barrow, Stourhead Gardens, Bath …

The grounds are beautiful, the lobby and the room were lovely. The dinner menu is excellent.

Lovely hotel ,& grounds I enjoyed my 3 night stay. Ideal for my needs, close to my customer. Clean room & well tended to. All the staff were very helpful & pleasant. My only complaint was the breakfast was a bit expensive.

A beautiful place , but we thought we were going to stop in this fabulous looking Manor building . Instead I guess we were in a barn renovation. The rooms were clean , but certainly need an update, look dated. Bar and customer facilities all closed early.

Take your own shampoo! A lovely hotel with great staff, who are a credit to the hotel. The room was nice and although i personally found the bed too soft, my partner slept well. The coffee machine in the reception area was a nice touch. The only negative really is the price of the food in the restaurant - £20 for cauliflower on some mash potato with a bit of veg is steep to say the least. Although we obviously could have found somewhere else to eat, after a long drive and day out, we just wanted to relax. I think if they lower their prices then they may have more customers in their restaurant. Finally, there is no separate shampoo/conditioner in the bathroom - its body wash and shampoo combined. So perhaps take your own shampoo. That said, i would stay again and would recommend this hotel. Next time i would just eat out.