The Moonraker Hotel

A comfortable bedroom room, in a charming old historical house, at a convenient location for seeing family nearby, I can't fault it. Thank you.

Our stay at this hotel left us feeling a bit underwhelmed. While I wouldn't go so far as to say avoid it entirely, I can't recommend it or see myself returning. The room, advertised as having a king-size bed, disappointingly turned out to be a double. Despite the hotel's emphasis on green choices, the room was unbearably warm upon arrival. We had to open both the windows and the door just to cool it down. This lack of basic comfort seemed counterintuitive to their eco-conscious branding. Furthermore, small but crucial amenities were absent, such as a hairdryer, and some lights weren't working. The absence of an in-room phone meant there was no easy way to request these missing items, adding to the overall inconvenience. The breakfast experience was equally disappointing. The so-called buffet consisted of a small, albeit pleasant, continental breakfast. However, being asked immediately upon arrival if we'd like to pay an additional £10 for a cooked breakfast made the setup feel misleading. At £14.50, the continental breakfast alone did not feel like good value.  The restaurant also had a notice about a £2.50 charge for menu amendments. While I understand the principle of upcharges, this particular policy felt excessive and off-putting. These issues were compounded by a lack of personal touches that form the foundation of good customer service. No one asked at checkout or during breakfast how our stay had been, a small but impactful gesture that could have mitigated some of our disappointments. In hindsight, I feel I overpaid by about 20-30% compared to the value I received. Knowing what I do now, I likely wouldn't have chosen this hotel for our stay.

Review. I had to move rooms as the tv did not work in the 1st room but the hotel gave me a similar grade room if not a little higher. I could not fault them at all, everything was done swiftly. I would suggest the hotel acquired more fans. I requested one as the temp had been 33 where I had come from, they did find me a small electric one that clipped on a table but I believe this was it. There was confusion on check in. I had opted for paying at the hotel but when I got there, apparently payment had been taken 48 hrs before & the receptionist had taken the same payment again that morning before I arrived. I was assured a refund had been given but I haven’t been given a copy of the refund. On check out I needed to leave at 08.40 but reception didn’t start until 9.00 I was asked to complete a form requesting an emailed receipt of my invoice which I dutifully did & placed on the desk on the keyboard but I have not received anything yet, 20hrs later. I must say the gentleman that organised my room change & finding a fan was indeed helpful.

Nice place Noisy feet from upstairs, otherwise a nice friendly clean place with lot of parking. Nice gardens to walk round and a lovey sheltered court yard to sit and have a drink

Friendly welcome with quick check in. Lovely clean, spacious room with Nice bath & shower. Good food options - amazing chef….food was delicious! Would definitely recommend this hotel 😊

Excellent Very nice welcome and very clean room and hotel. Very quiet, had a great night's sleep. Breakfast was very expensive but it was very good quality with probably local sausages (large) nice back bacon and all the trimmings. Other cooked options were available. Would stay there again and can recommend for sure.