Ramiah
January 21, 2024
On a day of freezing rain and extremely cold day, the staff did not bother to make sure that area around the entrance was safe for arriving guests. This area was very slippery and I almost fell because of extremely slippery conditions! The young uber driver had the presence of mind to use his woolen blanket as a sheet to walk on to reach the front desk area. He then took the bucket with salt and spread it around the main entrance so that other guests may not fall and break their bones, or sustain head injury!
When I pointed out these hazards to the young staff member at the check in desk, she said : “Oh, it was too windy for me to spread the salt!”.
Safety of guests should be number 1 priority of any hotel. This hotel failed in that area!