Brogans Bar & Hotel

Guests appreciate the comfortable beds, cleanliness, and friendly staff. The location near Trim Castle and town center is convenient. The excellent breakfast options add value to the stay.

We were at a wedding we didn't stay because it was fully booked. However we had lunch in the bar - it was hot and delicious. The staff were wonderful especially Shannon and Jimmy.

I would like to put in a complaint about a staff member who looks to be a new member of management maybe? I have drank in your bar quite often, Today I suggested my girlfriend go to Brogans to enjoy a few drinks with a friend she had planned to meet up with. They sat in the bar for 4 hours, they had food&drinks, later on I joined them both for a drink, we were sat having a drink when we were approached in a very disrespectful manner. Telling us to ‘MOVE!’ ‘you can’t drink at this table!’ We asked him why we’re being moved? He then screamed in my face asking me not to talk to him with that attitude! Now, firstly, I most definitely did not speak to this “gentleman” with an attitude. The man told me his name was ‘Zak’ There was no reserved sign on the table all day, hence why the girls had sat at this table.. so I would like to know why were all of a sudden made to move from this table? And why were we treated like trash by somebody who looks to management? There was also a young lad who was working in the bar, this man could learn a lesson from this lad, didn’t catch his name but his customer service was great, up until the incident with this man we were fine. Sat having a drink causing no trouble or harm to anybody. I don’t usually like to make a complaint but after this experience today we felt that we were looked down upon and treated like scum.  Both me and my girlfriend work in hospitality. We know what customer service skills must be provided from staff members. Today, that is not what we got.