Guest User
May 4, 2024
In my recent sojourn at the 'Riviera' hotel, I found myself lamenting the absence of anticipated opulence. The dearth of direct sea access, compounded by a staircase seemingly leading astray, left me wanting. The demeanor of the reception staff, regrettably, lacked the warmth and courtesy expected of hospitality professionals. Furthermore, the state of disrepair within the room, marked by worn-out furnishings and amenities, failed to meet the discerning standards of a purported four-star establishment. Additionally, the arduous path to the beach posed challenges, particularly for those with health concerns, underscoring accessibility issues. Moreover, the hotel's apparent disregard for sustainable practices left a palpable void in its commitment to environmental stewardship. In sum, my experience fell short of the promised grandeur, presenting ample opportunity for introspection and improvement.