Vienna House Easy by Wyndham Trier

Central location. Unfortunately, the heating didn't work properly. Besides that nothing else to complain about.

The environment ist quiet.The room is very clean and the breakfast is rich,we can even have a drink after dinner. Staffs are so friendly

We stayed one night in this big hotel on the outskirts of Trier before starting our cycling trip from Trier to Koblenz. We worried that it would be too big, as it hosts many tour groups and cycling groups, but it was very nice, modern, clean, and very comfortable (and not noisy). There was good garage space for our bicycles, a nice bar, friendly and helpful service from the front desk (including recommending and helping us book an excellent restaurant a short walk away), our rooms were very large and quiet and comfortable, and the breakfast buffet was excellent and extensive. Although outside the main old part of Trier, it’s only a 15-min walk or so. And it is close to the old amphitheater (what remains of that) and the Kaiser Thermen ruins.

Sadly, we were not entirely happy with our stay. The reception staff is friendly and helpful, but we had a few mishaps during check-in, and even received the key to a wrong (and occupied!) room. Our 'final' room was OK but: it was not very clean, with some black hairs in our bathtub that were never cleared by staff over the course of the next 3 days. One day our room was not even cleaned at all. There was no safe, or minibar. More importantly, the airconditioning did not work at all: as it was during a heatwave and we booked Vienna House mainly for the airco, this was extremely frustrating. Finally, while 2 of 3 breakfasts were pleasant, our final breakfast was a bit of a disaster: there was hardly any food and clearly not enough personnel. Every guest in the room seemed flabbergasted by the empty displays. All in all, I'm sure not everyone will have the above experience, and the hotel has a lot of potential. We've nothing against the staff. But in the end it just didn't feel like a 4* experience.