This review is hard to write. I stayed many times at this hotel pre-covid, and I loved it. Also, they frequently upgraded me as a platinum member, and it was the case again now as a titanium member. The summary: I want to like this hotel, but I really didn't like this stay or the room I was in. I have other stays already booked here in the coming weeks/months, I will avoid the last floor, hoping this property can make me happy again. During my pre-covid stays, I rated it as a 4. This stay felt more like a 2. The only reason I am ”upgrading” it to a 3 is because my room was upgraded to a suite. The plus: - I was upgraded to a suite on the last floor - The front desk and bar personnel is very friendly - The bed is comfortable - I like the style of the renovated room - Internet, when it works, is fast enough to watch movies or do any work The minus: - Some days, I was disconnected from the internet every couple of hours without being able to reconnect for 5-10 minutes, until it suddenly worked again. While it is not disturbing for leisure activities, it is quite annoying when you get disconnected during a work call. - When I checked in, I had 3 issues: the room phone didn't work, there was a constant 24/7 ventilation noise coming from the bathroom and the toilet was flushing by itself every hour or so. Maintenance came, fixed the toilet, and confirmed the phone was not working (without fixing it) and told me they ”cannot make a noise stop”. A couple of days later, a manager was at the front desk, so I told him I was not seeking any compensation or anything, I just wanted to be transparent on the issues rather than just posting a review online without saying anything. He sent another maintenance person to investigate. I had the most uncomfortable conversation with this employee. I showed the employee where the noise was coming from, and he just looked at me without saying anything. After 20-30 seconds of silence, I asked him: ”Do you hear it as well?” He confirmed, and said it is coming from my neighbors, to which I asked how it could come from my neighbor since the noise was less disturbing in the bedroom facing one neighbor, and in the entrance next to the other neighbor. Then he told me it comes from the neighbor on the other side of the hallway, to which I told him how is that possible since we don't hear the noise in the hallway. He concluded ”then it comes from the roof, there are a lot of things on the roof” without adding anything else. Since this discussion, or lack of discussion, was not going anywhere, I just asked him if he could fix the phone, which he did. - The A/C is very very loud. It didn't disturb me too much, I turned it off before going to bed, but a colleague staying at the same hotel told me it woke him up a couple of times during the night. If you are sensitive to noise, or if you need your room to be cold to sleep, avoid this property. - The last night I noticed the TV in the sleeping part of the room didn't work, but I h
104 Reviews