Madison Plaza Townsville
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1 night
1 room, 2 adults, 0 children
All properties in Townsville
Madison Plaza Townsville
409 Flinders Street, Townsville, Queensland 4810, Australia
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We Price Match
Last booked 16 hrs ago
Highlights
Ideal location
Top local pick
Excellent serviceAmenities
Private parking
Car Charging Facilities
24-Hour Front Desk
Luggage Storage
Meeting Room
Multi-Function Room
Wake-Up Call
Wi-Fi in Public Areas
All amenities
Property Description
With a stay at Madison Plaza Townsville, you'll be centrally located in Townsville, within a 10-minute walk of Catholic Diocese of Townsville and Castle Hill. This hotel is 0.9 mi (1.4 km) from Queens Gardens and 1.3 mi (2 km) from Townsville Entertainment & Convention Centre.
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8.9/10
We stayed for one night. Room was clean, shower was good, bed was alright. You get what you pay for
All 40 reviews
Surroundings
Airport: Townsville Airport
(6.9 km)
Train: Townsville Railway Station
(570m)
Landmarks: Great Barrier Reef Marine Park
(280m)
Landmarks: Gecko Interiors
(320m)
Landmarks: Citylibraries Flinders Street
(350m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
6
Business Queen Room (Shower over Bath)
1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
City view
Check Availability
7
Executive Twin Room
1 Double bed and 1 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
City view
Check Availability
8
Executive Family Suite
1 Queen bed and 2 Single bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Tea bags
Check Availability
7
Executive Queen Room
1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
City view
Check Availability
6
Executive King Studio Suite
1 King bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Tea bags
Check Availability
4
Executive King Suite
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
City view
Check Availability
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Guest Reviews
8.9/10
Very Good
40 reviews
- Cleanliness8.5
- Amenities8.6
- Location9.6
- Service8.8
Average for similar properties in Townsville
Review summary
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Location: The hotel is praised for its convenient location, being in the city center and close to attractions such as the ferry to Magnetic Island and the city bus hub.(based on 12 reviews)
Guest User
June 29, 2025
I rarely leave negative reviews but due to the lack of acknowledgement or resolve from management at Madison Plaza I have to say;
We were given a Business Queen room with black mould in the air conditioning—an obvious health risk. With no comparable room available, we were downgraded but still charged the original rate and told we’d be charged a $25 room change fee, I had to argue my case to not pay this which seems ridiculous! Staff were friendly and advised they were sending an email and the manager would contact us to provide a refund adjustment, but it never came.
Worse, they gave us two invalid email addresses for follow-up, and our online query has been ignored. A disappointing experience—poor hygiene, false promises, and no accountability.
Other than that it was a good location for us to visit all of the tourist hot spots in Townsville and we were provided clean towels each day. We were also able to store luggage for about 4 hours after check out and the lady that helped was very nice.
Sandra Niupoga
May 23, 2025
First time in Townsville, I arrived at midnight an hour after my checkin time and was so happy to find the hotel reception still up and waiting for my arrival. The service was epic. I requested an extension for two days and was given without delay.
I will recommend this hotel to anyone looking for great service and friendly staff any day.
Guest User
April 19, 2025
Tried to phone ******* to cancel until the following
Week due to ill health. Phoned on Monday 14th to fit within the parameters of cancellation policy. Madison gave me reservation of **********. I tried
Numerous times and was directed to ph no
+86 21 60420924 booking. com (Shanghai) no knowledge of my booking. Told to phone trip advisor
ph no +85 23 0083268 (hong kong) no knowledge of my reservation.Phoned Madison plaza Townsville
to tell them that I had spent 1 and a half hours on the
phone chasing a phantom company and to cancel my reservation. They informed me that I had to still pay regardless due to company regulations. *******
you are a no good company. I’m deleting you and the
others from my apps. Will book direct with hotels in future. Trivago , what a laugh. Get your **** together.
You can pay me the $434.00 that it has cost me.
Have been staying with the Madison for over 30 years not regularly but always used them. Not any more. Facebook with this to inform others of my experience with Trivago, and others. Have a good day. Regards *** ********. 0447 982288
(Australia)
OlegBur
March 1, 2025
We stayed for one night. Room was clean, shower was good, bed was alright. You get what you pay for
Guest User
May 12, 2025
Air con leaked, we got new room. Otherwise ok, little noisy at mornings.
Ruem
March 16, 2025
The hotel is conveniently located. The facilities are not really bad.
Walter Gamia
November 18, 2024
The room was great the service was good I would recommend to other friends to have a stay at Madison Plaza
Superbee2702
March 21, 2024
All good , great location . You can walk around and nearby there is an information center .
Services & Amenities
Most Popular Amenities
Private parking
Additional charge
Car Charging Facilities
24-Hour Front Desk
Luggage Storage
Meeting Room
Additional charge
Multi-Function Room
Wake-Up Call
Wi-Fi in Public Areas
More Amenities
Internet
Wi-Fi in Public Areas
Parking
Private (exclusively for guests) is available Off-site parking, and Charge, AU$15.00 (approx. NZD 16.39) Daily. Reservation needed.
Private parking
Additional charge
Car charging facilities
Front Desk Services
24-Hour Front Desk
Wake-Up Call
Luggage Storage
Languages Spoken
English
Food & Drink
Halal meals provided
Off-site
Public Areas
No Smoking in Public Areas
Elevator
Vending Machine
Cleaning Services
Laundry Service (On-Site)
Additional charge
Ironing Service
Clothes Dryer
Business Services
Multi-Function Room
Meeting Room
Additional charge
Fax/Copying Service
Additional charge
Safety & Security
Smoke Detector
Fire Extinguisher
CCTV In Public Areas
Property Policies
Check-in and Check-out Times
Check-in: 14:00–23:00
Check-out: Before 11:00
Front desk hours: 24/7
If you will arrive outside of check-in hours, contact the property in advance
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
Breakfast not provided.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 1965
- Renovated: 2017
- Number of Rooms: 92
With a stay at Madison Plaza Townsville, you'll be centrally located in Townsville, within a 10-minute walk of Catholic Diocese of Townsville and Castle Hill. This hotel is 0.9 mi (1.4 km) from Queens Gardens and 1.3 mi (2 km) from Townsville Entertainment & Convention Centre.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a banquet hall.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Limited parking is available onsite.
Make yourself at home in one of the 93 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and DVD players are provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided on request.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a banquet hall.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Limited parking is available onsite.
Make yourself at home in one of the 93 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and DVD players are provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided on request.
Frequently Asked Questions
What are the check-in and check-out times at Madison Plaza Townsville?
The check-in time at Madison Plaza Townsville is 14:00-23:00 and the check-out time is 11:00.What are the check-in and check-out times at Madison Plaza Townsville?
Are pets allowed at Madison Plaza Townsville?
Unfortunately, pets are not allowed at Madison Plaza Townsville.Are pets allowed at Madison Plaza Townsville?
Does Madison Plaza Townsville provide breakfast?
No, Madison Plaza Townsville doesn't provide breakfast. But you can find some nearby restaurants and cafés that offer breakfast. Does Madison Plaza Townsville provide breakfast?
How much does it cost to stay at Madison Plaza Townsville?
Prices at Madison Plaza Townsville are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.How much does it cost to stay at Madison Plaza Townsville?
Which airport is closest to Madison Plaza Townsville?
Townsville Airport is the closest airport to Madison Plaza Townsville, and it is about 12 mins from hotel by car (6.9 km).Which airport is closest to Madison Plaza Townsville?
What is the cancellation policy for Madison Plaza Townsville?
The cancellation policy for Madison Plaza Townsville varies depending on the type of room and booking conditions.What is the cancellation policy for Madison Plaza Townsville?
About This Property
| Nearest Airport | Townsville Airport |
|---|---|
| Distance to Airport | 6.87KM |
| Nearest Train Station | Townsville Railway Station |
| Distance to Train Station | 0.57KM |
| Average Price From | NZD267 |
| Hotel Star Rating | 4 |