Hotels in Tours City Center, Tours

I am a loyal customers of the Hilton brand and this hotel has disappointed me a lot ! I arrived late in the room and all I needed was a hot shower and a good night sleep. I run the water and can’t get it to warm up. I call the front desk who send an intern to check if the water does warm up (as if I did not know how to turn on the water) she is waking in the bathroom with her shoes, splashing water all over the place, waking in the water with her shoes, confirm that it’s not hot and leaves. 30min later I call the front desk to get an update. “You have to wait”. An hour later I call the front desk again because nobody is keeping updated, and they say: “the maintenance guy is gone for a while now, he fixed it”. In addition of not keeping me updated, they assumed it worked without checking with me who reported the problem. Then they continue with, “then you have to wait”. They did not offer to change room, they did not offer to have me shower in another room that could be cleaned the next day so we did not have to change room. And not talking about leaving me in my dirty bathroom, because waking with shoes in water where I am supposed to be bare foot is hygienic to them!! I had to go to bed with my day of plane/train dirtiness. I am not mad that something went wrong, I am mad at it was handled ! Very poorly ! The next day and for the next 3 days asked to talk to the manager to share my feedback with her. She simply ignored all my requests. The day front desk lady was so apologetic, but the manager could not care less! And of course no gesture whatsoever was offered. Honestly stay away because when management is that bad, everything is bound to be bad in this hotel.

Excellent. Nicely fitted out room. Felt new. Fair beer and wine prices, soft seating area to chill in. Secure bike storage. Reception team all lovely, friendly, professional and helpful. Shout out to Georg, knowledgable and helpful. Breakfast was very good also, usual Hampton offering. Great location for centre. Car park 50m away, secure and 12 Euro for 24 hrs.

Really liked the upscale feel of this hotel. Room was nice and bed very comfortable. Bathroom well appointed. Staff friendly. Nice breakfast. Parking is in an underground lot across the street. Easy walk to an extensive old town. Would have given 5 stars but our room was too warm. Staff set it cooler on our individual thermostat but it never cooled down. Not sure if it was broken or we just didn’t have it figured out

There is much to like about this lovely relaxing hotel. The pity was we had only one night here on our route from Marbella to Calais and it was much to our regret that we could not stay here longer. It's right in the centre of Tours, but down a quiet residential street. We hit town right at evening rush hour and traffic was tricky, but Tours is manageable size-wise. it has off-street parking for maybe eight cars, we found a spot, luckily. I'm not sure how they manage other guests. The welcome was friendly and efficient and we loved our room. it was big, spacious, comfortable and spotless. Everything you want to see in Tours is within walking distance too, or most at least and this neighbourhood is residential with lots of small businesses including restaurants. The Loire is 5 minutes away and a strret awash with restaurants is the same diatance. the Cathedral is maybe ten minutes or even less and the main thoroughfare is very near. Tours was bombed badly in the war so many of the streets and buildings in the centre were rebuilt post-war. I like Best Western-branded hotels. You know what you're going to get and they live up to their promise and exceed it on many visits I make. And that's more than fair. This hotel, an old Abbey - you wouldn't know apart from the odd hint - exceeded it.

This is a lovely hotel, with a very personal and tasteful decoration, situated in an old building in the city centre of Tours - so no elevators and loads of historical character. Beds and linen are very clean and crisp. Water cooker and tea in the room. Breakfast is very good as well, served in vintage china. The owners are sweethearts.