Novotel Tours Centre Gare

Bom hotel

The Novotel at the central station is well located for walking around the town. The hotel itself was nice enough and the staff were pleasant and helpful. However, it seemed very strange that on both visits to the hotel I was given a voucher for a free drink in the hotel bar (perhaps because I'm enrolled in the Accor loyalty scheme) - but the bar is always shut at the weekend - so I could never use them. Also, 1 of the 2 hotel lifts was out of order - and it seems that it has been out of order for some time. This makes using the lift at busy times (i.e. breakfast) difficult. Finally - my double room was missing the 2nd set of bathrobe, slippers and towel - and the complimentary coffee pods hadn't been replaced after the previous guests - but the hotel was very busy and the hotel did look a bit understaffed. However - depending on the deal I could get - I would stay again.

We thought this hotel was going to be much nicer with a 4-star rating. The room was small, it didn’t get vacuumed in three days, they forgot to clean the bathroom and change the towels one day, and didn’t even remove the dishes from the restaurant in our room. We enjoyed being able to open the window and get fresh air. The paper cups in the room got soft after using them and they didn’t replace them daily. The safe was broken. It was just an unfortunate stay. We wish we’d chosen a small chateau or even a Hilton! The breakfast was terrible; not fresh; you could buy better food at Costco. 🤦🏼‍♀️Being beside the train station is about the only redeeming quality unfortunately.

Poor hotel one side train station platform the other side a dual carriageway. No air con so you had to open windows very noisy affected your sleep . People shouting at night rough area around train station with youths hanging around Restaurant and bar closed all weekend as it is a business hotel awful. My fridge did not work only one small bin in bathroom nothing in bedroom. My room not cleaned first night. A glass left for days with milk in it turned to yoghurt not replenished with tea bags The only staff on sat and sun was a young lad early 20s the reception is not as it is shown in the picture Not a 4 star hotel restaurant like a snack bar drinks bar not open but looks like a sports club bar. None of the extras you expect for paying 4 star money so beware if your tour company have not told you and check with them as you are paying for a 2 star rubbish hotel in my opinion.