Hôtel de la Villeon

Our seventh visit to this gorgeous hotel. It is a real jewel the service is second to none! Rooms are beautiful and it has an air of total serenity. Nothing is too much trouble for the staff and the breakfast setting is wonderful! We look forward to this stop and we will most definitely be back

First impressions are important and here they weren't good. There were traffic jams on the bridge across the Rhone and all roads around - I guess there often are. Our sat-nav, though recently updated, didn't know which streets were one-way or open to traffic in Tournon so we had trouble finding our way to the hotel. When found it turns out to be in a verynnarrow street with not even space to stop a car to unload luggage without causing obstruction. I parked some way along and my wife tried to get in. The door marked with the hotel name over it was closed (is never open it seems) the next two doors along were also closed and unpromising. A passing child told my wife to try the 4th door along which was also locked but had a bell-push, which was eventually answered and the door opened. But we then had to drive to the underground parking about 300 metres further along and drag our cases back along the cobbled streets, and then try to get in again. Once inside the staff were fairly helpful. The room was fine, and breakfast was also perfectly adequate. We got a key to the main door so we could get in again without having to use the bell-push. There is a garden at the back but it was raining too much during our visit to make any use of it. It's not their fault that the access is so difficult, but better instructions would have helped.

Surprisingly enchanting. Hidden behind a discrete façade, in an historic building, the hotel welcomes us carefully in a warm ambience, nice service, clean and comfortable room. Good breakfast, with plenty type of local cheeses. Would love to return for more days.

We read the reviews of this hotel before coming and didn’t quite know what to expect. Having now stayed we can’t believe the negative reviews. This hotel is stunning and couldnt be further from a ‘warehouse’. The staff are amazing and the breakfast was great. Tournon Sur Rhone is also beautiful.

We made a one night stop at this beautiful hotel for the sixth time and as always the service is exemplary and the charm and setting of the hotel exquisite. This is one of our favourite stops. Our room was called audacious and it’s beautiful and we now book as our preference

This hotel has so much potential if it were more professionally managed. There was one staff member who was exceptional but the rest were hopeless. In particular, when we arrived, the new recruit at the door didn’t say bonjour, didn’t hold the heavy door, didn’t offer to help me with my suitcases. He couldn’t answer any of my questions with regard to the room or breakfast or anything else. Twice we saw him sitting on the dirty curb outside the hotel, like a street beggar. The hotel has beautiful bones… magnificent historic rooms but the entrance is astoundingly cold and impersonal. To get to the elevator you have to walk though what seems to be a back room with laundry bins. There is no bar fridge or coffee making facilities in the room. We couldn’t open the armoire door which remained locked the whole time. And we ran out of toilet paper on day 2. Lovely place, but they need a little more professionalism to gain my recommendation.