Hotel les Capitouls Toulouse Centre - Handwritten Collection

I stayed at the Hotel Les Capitouls and was overall satisfied with my experience. The location is excellent — very central and perfect for exploring Toulouse on foot. The breakfast was also a real highlight, with a great selection and high quality. On the downside, the rooms were quite noisy, with little sound insulation, and street noise was noticeable, especially at night. Additionally, one of the receptionists was somewhat unfriendly, which was a bit disappointing for a hotel of this standard. In summary: great location and breakfast, but room for improvement in service and soundproofing.

Good location, great and clean, unique english style design, modern, relaxed ambience and friendly staff, but when take lift to level, still need climb up some staircase before access to room

We visited this hotel for our weekend stay. The hotel has a great location and is very nicely decorated and comfortable. Nonetheless, they should improve their customer service. As we were approaching the date of our stay, one of the guests in the reservation had a season cold, and we were thinking of postponing our trip. Upon contacting the hotel, they were very unpleasant, not even dignifying us with a reply in English. No get well soon wishes, just a straight answer saying no changes were allowed because we had a no refundable rate. A bit of flexibility to our extenuating circumstances would have been nice, especially as a Gold All Accor member. More - when we told them we were going to make a review mentioning this, they didn’t even bother to reply. Upon check-in, they told us we didn’t have a reservation at the hotel, and they weren’t correctly reading my full name on my passport. All in all, the hotel in nice, but staff needs some training!

Perfect hotel in a perfect location providing everything I needed in a modern, tasteful, well equipped environment. The staff were very helpful and highly professional. Centrally located making walking around the beautiful city centre easy.