FirstName Toulouse

The room is quite large. Parking is not cheap.

There was a strong smell of carpet cleaner upon entering the room. It was still the same after changing the room. There was no ventilation, the windows could not be opened, and the central air conditioner did not work well. I hope the hotel can improve it. Other hardware is pretty good.

The check-in experience was very bad. I originally booked a high-rise room and then gave our room to someone else because of the similar name. The guest downgraded the room and did not offer a refund. In the end, Ctrip posted a new room with a bar under it. It was very noisy at night before going to bed after two When I checked out, I had to repeatedly deduct a breakfast fee because I parked in the city park at the beginning and didn’t bring a ticket. I asked the front desk if I could open it for me. The front desk said it’s not their hotel. In the end, because I couldn’t speak French, I had to ring the doorbell several times. The worst 5-star hotel I have ever stayed in

硬件配套設施很好，但是服務一般，不知為何收多了稅，建議酒店在客戶服務想提升，但是環境設施衛生都不錯！