Pierre & Vacances Villa Romana

Very comfortable apartment with sea or mountain views. With dishwasher, tv, coffee maker, toaster.

The only point + the location of the villa Points - very poor value for money, very far from the luxury stone and holiday apartment, very small for 4, tiny fridge, dilapidated bathroom, cleaning not done, swimming pool not maintained and dilapidated, very complicated to see impossible to park near the residence, or you have to pay the high price

It might be time for a makeover. Tiny bathroom with faucets from another era. The bedding is very old and out of order, need to be changed as quickly as possible. The corridors are out of use. The price is really not adequate for the quality of the hotel. Really disappointed with our stay. Not to be redone.

To tell the truth, Villa Romana is not worthy of Pierre et Vacances, it's dilapidated, it smells bad... it's low-end due to lack of maintenance and renovation. Terrible smell of damp and musty in the apartment (V1-001), smell of sewer in the bathroom.... Broken terrace gate which does not close, worn and dirty wooden outdoor table which has not seen varnish since the 80s, bedroom window which does not close, the closing system being broken… replaced by a small lock itself broken…. The swimming pool is tiny, surrounded by flooring with screws that protrude due to lack of maintenance, dilapidated and collapsed deckchairs... The proximity to the city center, the view, is not enough to improve my poor assessment upon arrival. Reception closed one hour before the announced time. Complicated key handover procedure with call number in another hotel which does not answer... moment of anxiety on arrival due to lack of reception.... Should we go and sleep on the beach? Note very difficult access by car via a very steep and narrow one-way road which does not allow you to turn around, even to load and unload. The residence does not offer parking... The private parking lots below are 10 or 12€ per day In short, a lot of things to review….

We reserved this "place" for 6 nights starting August 5, 2022. We took possession of our accommodation on August 5, 2022 at Pierre et Vacances de Tossa del Mar Villa Romana for 6 nights. If we were aware from the comments on the internet, the surprise and disappointment of discovering the rental in broad daylight is even worse than we imagined! Beyond the ambient humidity, the musty and "old" smell upon entering the accommodation, several other things caught our attention: - Parasol without tarpaulin on the structure; We are told that none of the accommodation is equipped with a parasol, which is surprising because on the website our accommodation is photographed with a "complete" parasol. - Stained sofa bed sheets (brown stain); - Curtains in a state of dirt unworthy of the brand (pitted by humidity); - Cobwebs everywhere and walls "bitten" by ambient humidity. - Dirty dishes that we had to completely rewash; - Toilet door that no longer closes; - Kitchen furniture that threatens to collapse; - Toilet bowl that does not hold; - Dirty microwaves and filthy ovens; We are told that it is complicated to clean... - Deplorable state of the air conditioning filters: - Swimming pool whose state of transparency invites you not to swim; - Dangerous swimming pool terrace (exposed screws, slats that do not hold); All for €1259 for 6 nights!!! It's simply shameful. Not wishing to stay in this unsanitary accommodation, we contacted reception who told us that, yes, the place is aging and that in fact all my observations are normal. We then contacted the complaints service (0173275590), to which a very unpleasant person responded despite the calm that I was able to maintain in such circumstances. The latter tells me that being on call and understaffed, he is not responsible for this situation. What follows are daily emails to which we will never receive a response. We finally leave the place a day early. We finally received a partial response on AUGUST 29 (!!!), 3 weeks after our stay. I am told again that everything is as described BUT, in its great generosity, Pierre & Vacances reimburses me for the parking (inaccessible for one night), as well as for the unoccupied night and gives me a credit of €200!!! If there is not here some recognition of the harm suffered. Worse still, I received a letter today for a recovery of €200 for my stay! I think we really don't care about customers at Pierre et Vacances! I finally sent a registered return ticket on 08/29/22 requesting a full refund. This letter obviously remains unanswered to this day! Reminders for fictitious unpaid debts arrive quite normally. This place and this group openly makes fun of its customers! In short: - €1259 lost; - a ruined vacation