Hotel Las Torres Patagonia

The accommodation provides excellent Wi-Fi, a fantastic breakfast, and a great location for outdoor activities. Guests appreciate the cleanliness, quietness, and the exceptional service from the friendly staff.

We booked the 4 nights all-inclusive package directly with the hotel. They respond promptly to questions and requests. Our experience from start to finish was excellent. The hotel has a scheduled transfer service from/to Punta Arenas. The drive takes around 5 hours. We stopped for lunch at their ranch, Cerro ***** on the way to the hotel. The check-in/out process was quick and easy. Reception staff were friendly and helpful. We confirmed our selected excursions after checking in. All meals are included. The restaurant serves excellent food. Staff are amazing. Our room was clean and nicely decorated. Everything worked well. Wi-Fi connection throughout the hotel is strong. We had 3 full day excursions. An experience of a lifetime. Guides were knowledgeable, helpful, and safety conscious. They provide a box lunch. This hotel is well managed. Everything worked smoothly. We are very happy to have decided to stay in this property which is located inside the national park.

We just finished a five-day, four-night visit with five couples. The experience exceeded all expectations. Without exception, the staff was cheerful, helpful, and delightful to work with. This is inclusive of the reception, excursion, wait team, bar team, driver team, equestrian team, etc. We were engaged from 7:00 am until the conclusion of dinner at 10:30 pm. The excursion team maximized full-day and half-day excursions to maximize our time while taking the varied physical capabilities of our group. Valencia, our guide for most of our excursions, was outstanding in every respect. She bonded with our group and made recommendations and adjustments to our itinerary to tailor the experience to us rather than to attempt to hammer us into a rigid program. She shared her knowledge seamlessly throughout each activity. We recognized that she went above and beyond by just making things happen. One outstanding example of this was upon returning to a common snack area on one excursion, she had set up a charcuterie board, beer, wine, water, and we were pleasantly surprised to see our driver sitting at a table set with a tablecloth securing the location for our arrival. This elevated the experience from simple (and delicious) box lunches to “dining”. While this is but one example, it set the tone for most of our experiences. Valencia has the tremendous ability to make our group feel as if we were the most important guests at the resort. I hope that the management of Las Torres sees this and recognizes her incredible contributions to our trip! The rooms were very comfortable. The spa was a nice treat. The wait staff catered to our group of ten vegetarians with care and special attention to dietary needs. Almost without exception, the staff in all roles exuded and projected that there were happy to be working through the tourist season and genuinely liked their jobs and the guests. With a large staff and guest turnover, there are always some outlying exceptions, however, the limited occasions of good rather the over-the-top outstanding service and care served as a simple comparison to remind us of just how wonderful the overwhelming majority of encounters were. As we learned, having tasted and enjoyed Calafate, we are destined to return to Patagonia, and we would not hesitate for a moment to return to Las Torres.