Tierra Patagonia

The hotel is gorgeous, food is delicious, staff attentive but that's not why you go. You go because you are at Torres del Paine National Park and amazing excursions like the Bridges and the French Valley are why you flew all the way here. Our guides Izzy, Alina, and Francesca and all their helpers were the best. Kineret in Guest Services is the best!

We had an amazing experience at Tierra Patagonia! It's a beautiful place with unique architecture, great facilities and it has the best views from everywhere around the hotel. Their friendly staff took care of every detail from arrival to departure. Their excursions and guides were great and we had a lovely time. Also loved their pool and spa facilities and the food was amazing!

I’m deeply disappointed by my recent experience trying to book a stay at Tierra Patagonia. What should have been a straightforward reservation turned into an unnecessarily frustrating exchange with their reservations team Leticia Lamuedra and Jeniffer Motta. Back in 2021, I had planned to visit Tierra Patagonia, but due to COVID border closures, I had to cancel. At that time, the hotel was promoting a 25% booking offer, which I assumed would still reflect their customer-first approach when I tried to rebook for March 2026. Instead, Tierra Patagonia refused to honor the 25% discount, saying it had expired, and offered only 10% off, even though my planned five-night stay spans both March and April, when April is part of their low season. When I asked if they could simply apply the April rate to the first few March nights, the answer was a flat no. What’s most disappointing is the complete lack of flexibility and empathy. I wasn’t asking for something unreasonable, just a fair and thoughtful response for a stay that costs over $15,000. Instead, every reply felt scripted, bureaucratic, and indifferent to the guest experience. For a property that markets itself as a luxury destination, Tierra Patagonia’s customer service fell far short of expectations. If this is how they handle a booking inquiry, I can only imagine how unaccommodating the on-site experience might be. I would strongly caution anyone considering Tierra Hotels: their rigid policies and tone-deaf approach to customer care make it difficult to feel valued or excited about staying there. True hospitality requires flexibility and understanding, qualities Tierra Patagonia clearly lacks.

We had an absolutely amazing stay at Tierra Patagonia! The entire experience was 10/10 from start to finish. The spa was incredible - especially the meditation in the water class, which was such a unique and relaxing experience. Every member of the staff was so friendly and welcoming, and the guides were knowledgeable, fun, and made every excursion unforgettable. The guest experience team went above and beyond to make us feel at home, and Kineret, the relationships manager, was exceptionally kind and helpful. Tierra Patagonia is truly a special place - can’t wait to come back! :)

For our first time in Chile, this hotel exceeded all of our expectations. A beautiful building of course with an exceptional view of Torres Del Paine (from every room!) but what really made our stay were the wonderful staff. Every interaction with them was a positive one, in particular the staff in the restaurant. Each and every morning and evening we were welcomed with a smile - not easy for them at the end of a long season. Food was excellent, our massage was excellent, tour guides, excellent…we honestly could not fault it and I genuinely felt quite sad to leave!

This place is expensive and well beyond our usual travel budget, but it was so worth it. The architecture of the hotel is stunning. The rooms and common spaces are pure luxury and comfort. The restaurant food is world-class, as are the servers. One of us is vegetarian, and the vegetarian food was equally good and there were many menu options. All of the staff are very professional, friendly, and helpful. We felt welcome and spoiled. The grounds are lovely. The view of the mountains is amazing. Wildlife can be viewed from the common spaces. Many excursions are on offer. The pool is relaxing and lovely.