Río Serrano Hotel + Spa
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Torres del Paine
Río Serrano Hotel + Spa
No.1 of Scenic Hotels in Torres del Paine National Park
Patagonia, Torres de Paine, Magallanes y la Antártica, Torres del Paine, XII Region of Magallanes and Chilean Antarctica 6170000, Chile
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Located in Torres del Paine, Rio Serrano Hotel + Spa is on the waterfront, a 1-minute drive from Serrano River and 7 minutes from Torres del Paine National Park. This family-friendly hotel is 6.4 mi (10.2 km) from Cuernos del Paine Lookout and 11 mi (17.7 km) from Lago Pehoe.Show More
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Highlights
Free parking
Lots to do
Delicious breakfastAmenities
Indoor swimming pool
Horse Riding
Hiking
Sauna
Spa
Fitness Room
Private ParkingFree
24-Hour Front Desk
All Amenities
Property Description
Located in Torres del Paine, Rio Serrano Hotel + Spa is on the waterfront, a 1-minute drive from Serrano River and 7 minutes from Torres del Paine National Park. This family-friendly hotel is 6.4 mi (10.2 km) from Cuernos del Paine Lookout and 11 mi (17.7 km) from Lago Pehoe.
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4.3/5
Very GoodGreat location and great price
All 117 Reviews
Surroundings
Landmarks: Camping Río Serrano - Caja Los Andes
(880m)
Landmarks: Acceso serrano parque torres del paine
(1.9 km)
Landmarks: Mirador Cuernos Del Paine
(5.1 km)
Landmarks: Administrative headquarters Torres Del Paine National Park
(6.3 km)
Landmarks: Laguna Toro Lookout
(9.2 km)
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Rooms
Guest Reviews
Services & Amenities
Policies
8
Standard Room
1 King bed or 2 Single bed
24m² | Floor: 1-2-3
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Minibar
Private toilet
Conditioner
Check Availability
16
Superior Room
1 King bed or 2 Single bed
32m² | Floor: 1-2-3
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Bathtub
Minibar
Private toilet
Check Availability
1
Standard Plus Room
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Private toilet
Conditioner
Check Availability
8
Traditional Double Or Twin Room, Mountain View
2 Single bed or 1 King bed
Free Wi-Fi
Non-smoking
Private bathroom
Minibar
TV
Toothbrushes
Check Availability
Guest Reviews
4.3/5
Very Good
117 reviews
Verified Reviews- Cleanliness4.3
- Amenities4.1
- Location4.4
- Service4.3
Average for similar properties in Torres del Paine
AI Summary
The accommodation provides excellent spa and pool facilities, comfortable beds, and stunning mountain views. However, some guests found the prices high for the quality offered.
Guest User
January 20, 2025
Hotel is comfortable and a decent base from which to explore Torres del Paines. The breakfast is not bad but I would expect more given the rate that the hotel charges. Other meals in the restaurant were good and reasonable value for money. A good stay all round but I don't think I'd stay again.
Jasin Lina
April 2, 2024
I believe that the hotel is excellent, that's why I booked. But I didn't stay because I fall down in tores del paine and broke my wrist.
I can't call hotel in my pain and no signal as well.
So I hope the management would make a refund on my booking..at least 50% I would appreciate because I have to book another hotel near Punta Arenas hospital.
If management needs documents to support this report I will email privately
Thank you
Lau
December 28, 2023
hotel is big, so you are constantly surrounded by guests and do not have a feel like you’re in a remote location. Very strict and inflexible dining hours - you have to book for dinner at a certain time and if you miss it, staff are inflexible with changing the time even though there are lots of availability at the hotel restaurant.
Guest User
January 17, 2025
The room is good, the atmosphere is good, the view is very beautiful, the air is fresh, very suitable for relaxation.
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ZSonng.
March 31, 2024
The room is average. The service staff has a fake professional smile. The massif's day trip is not bad! I also recommend the nearby pampa lodge, which is cozy but the food is not as good as Rio.
Original TextTranslation provided by Google
GUSTAVO M M
March 24, 2024
Hotel well located close to the entrance to Torres del Pine national park. A highlight is the rooms that offer views of the Torre del Pine massifs. A painting through the bedroom window. Highlights include the SPA and swimming pool, which is very good for resting and relaxing at the end of the day.
Good breakfast, but not excellent. Restaurant and bar with good ala carte menu options. Very weak wine list for the price of the hotel and the dishes. Still remembering that Chile is a country with so many good winery options.
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Xiumu🌋🌋🌋
January 20, 2024
The facilities are not complete and the sanitation is not up to standard. The room at the beginning smelled like paint, but it was much better after I changed rooms. It is not recommended to stay in a standard room. The one on the first floor has no view and is full of people. The hotel lobby has a good environment, but the surrounding area is deserted. Service is OK.
Original TextTranslation provided by Google
Xiumu🌋🌋🌋
January 20, 2024
The facilities are very simple, there is no TV or hot water kettle in the room, and the sanitary conditions are not good. It is like the domestic standard of three and a half stars. It feels very old and outdated, the kind of style that white elderly people like. The superior room has a bathtub. Not clean. Service is ok. What is worth mentioning is the scenery of the hotel. The scenery in the superior room is very beautiful. The location of the hotel is not good. It takes more than an hour to drive to Torres del Paine National Park and more than an hour to the town near the airport. It’s nowhere to be found and has no shops. The price is really not worth it. It’s better to either Stay in Bai Nei, or stay in the town and sign up for a one-day tour. A room worth more than 3k feels like staying in a room worth 1k. If you must stay in this hotel, it is recommended to drive there, otherwise it will cost 200 US dollars to take a taxi and no driver is willing to take you.
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Services & Amenities
Most Popular Amenities
Indoor swimming pool
Horse Riding
Hiking
Sauna
Spa
Fitness Room
Private Parking
Free
24-Hour Front Desk
Luggage Storage
Free
Billiards Room
2 Restaurants
Meeting Room
Additional charge
Business Center
Multi-Function Room
Children's Playground
Wi-Fi in Public Areas
Indoor swimming pool
Spa
Fitness Room
Billiards Room
2 Restaurants
Meeting Room
Children's Playground
2 Restaurants
Restaurant 1
Business hours: [Mon - Sun] 08:00-22:00
Kaiken
Style: A la carte
Cuisine: American, Latin, Local
Open for: Breakfast, Lunch, Dinner
Special dietary options: Dairy-free, Gluten-free, Vegan, Vegetarian
Ambience: Family-friendly, Traditional
Dining options: Property guests only, Reservations available
Business hours: [Mon - Sun] 07:00-22:00
More Amenities
Internet
Wi-Fi in Public Areas
Indoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private Parking
Free
Front Desk Services
Tour/Ticket Service
Front Desk Safe
Luggage Storage
Free
Concierge Service
VIP Check-In Service
24-Hour Front Desk
Express Check-In and Check-Out
Languages Spoken
English
Portuguese
Spanish
Food & Drink
Lobby Bar
Snack Bar
Health & Wellness
Billiards Room
Fitness Room
Sauna
Foot Bath
Spa
Hiking
Horse Riding
Body Care
Yoga Session
Mountain Climbing
Off-site
Public Bath
Activities
Fishing
Game Room
Public Areas
Shopping Mall
Barbecue
Additional charge
Elevator
No Smoking in Public Areas
Water Purifier
Garden
Cleaning Services
Laundry Service (On-Site)
Clothes Dryer
Facilities for Children
Children's Playground
Children's Meals Available
Children's Toys
Children's Desktop Game/ Jigsaw Puzzle
Business Services
Meeting Room
Additional charge
Business Center
Fax/Copying Service
Wedding Service
Multi-Function Room
Coworking Spaces
Accessibility
Accessible Rooms Available
Stair-Free Property Entrance
Safety & Security
CCTV In Public Areas
First-Aid Kit
Fire Extinguisher
Smoke Detector
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots can be added, but extra beds cannot be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 2 years old and under | Adding cot: Free |
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Free |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
- Cash
Property Description
- Opened: 2001
- Renovated: 2019
- Number of Rooms: 211
Located in Torres del Paine, Rio Serrano Hotel + Spa is on the waterfront, a 1-minute drive from Serrano River and 7 minutes from Torres del Paine National Park. This family-friendly hotel is 6.4 mi (10.2 km) from Cuernos del Paine Lookout and 11 mi (17.7 km) from Lago Pehoe.
Pamper yourself with a visit to the spa, which offers body treatments and facials. If you're looking for recreational opportunities, you'll find a 24-hour health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Satisfy your appetite with Regional cuisine at Kaienk Restaurant, a restaurant where you can take in the garden view. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Torres del Paine? This hotel has 635 square feet (59 square meters) of space consisting of a conference center and 4 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 108 guestrooms featuring minibars. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers body treatments and facials. If you're looking for recreational opportunities, you'll find a 24-hour health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Satisfy your appetite with Regional cuisine at Kaienk Restaurant, a restaurant where you can take in the garden view. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Torres del Paine? This hotel has 635 square feet (59 square meters) of space consisting of a conference center and 4 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 108 guestrooms featuring minibars. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.