Hotels in Downtown Toronto, Toronto

I’m all for standardization, as long as it’s premium & this place was great. Spacious, clean, well-lit room and bathroom. Helpful staff and service. Good breakfast. Location is walkable from the downtown area (650m). Plenty of restaurants on a walking distance. Spacious and well equipped fitness area. Overall our stay was pleasant.

The staff is fantastic! It was a 20 minute walk to scotia bank arena. The towels and the bedding didn’t smell fresh. I’m sure they are clean maybe their laundry machines need to be replaced. Overall we had a comfortable stay.

I booked two twin rooms for two nights and was informed by email that I could check in at 4pm. We drove all day and arrived at 7:30 in the evening, but we were told that there was no room. We waited at the front desk for more than half an hour. At my request, I was given a temporary room in the annex to rest. The room was ready in an hour. I have paid the full room rate on Ctrip. When I checked out, I was informed that I had been given a discount for one room due to the wait at check-in. I was only charged for one night and the money was deducted from my credit card. I told him that I had already paid and asked him to check. Only then did he realize that he was wrong and offered me a refund. The reduced one-night room fee will be refunded to Ctrip. Haven't received it yet.

This hotel boasts a fantastic location, conveniently close to public transportation. The rooms are impeccably clean, ensuring a comfortable stay. However, do note that it can get quite busy due to its popularity.

Lovely rooms, and friendly staff. It’s more of a serviced apartment vibe as they don’t clean rooms unless you request from the night before and they also don’t help you with your luggage to your room. Besides that, the stay was perfect.

The location is perfect, a ten-minute walk from the Union Station and just adjacent to the ferry pier to Toronto Island. The ferry just cost 8.70 CAD for round trip for 20 mins. It is a nice place to visit, especially those who enjoy nature. We booked a room facing the lake, which is highly recommended. It is a real picture taken in the early morning from the window. The room service is nice and the buffet breakfast with lots of varieties of food. I needed to have a zoom meeting, and the internet service is stable. Though it is a paid service, it was waived as I am Bonvoy Member. Do join their membership.

The hotel was fantastic, great location and great facilities. The staff were also top class, extremely helpful and polite. Nathaly on reception ensured we were not only up to date of what the hotel could offer but provide a city map and pointed out lots of areas of interest for us to explore. Matthew in the concierge team was equally helpful and polite, leading use directly into the subway from the hotel to prevent us needing to carry heavy cases down the steep steps at the external entrance. Many thanks for helping make Toronto a great experience.

I’m a big fan of the Canopy brand in general, but I have a hard time loving this particular Canopy. It seems like it’s designed more to look great than to be great. For example, the electric controls next to the bed are unnecessarily complicated— there’s about 9 buttons to control different lights and shades and things, and it isn’t easily usable. You have to hunt through all of them and try to remember the difference between the sconce light and the halo. It’s needlessly complex and that makes it harder to use. There is also a motion-activated night light under the bed, so if you get up in the middle of the night, it shines a light for you, which isn’t great if your partner if sleeping or even if you yourself want to try to go back to sleep. The night light is hyper sensitive, so it activates even if you just lay in bed and dangle your leg down. And there’s no way to disable it. If you don’t want lights going off every time you get out of bed, you have to shove a pillow under the bed to block the motion sensor or cover up the light. I love the filtered water/ice stations (one of my favorite parts about canopy hotels!) but the ones I used here seemed a lot more temperamental than others. You have to hold your water bottle at exactly the perfect angle before water will dispense, but since there’s no instructions, you have to poke around til you figure it out. There’s no little shelf in the shower stall, so if you bring your own toiletries, you have to either put them on the shower floor or balance them on top of the wall-mounted toiletry bottles. I also didn’t love that there’s no door on the bathroom and only frosted glass around the toilet cubicle. The bed was great — very comfy — and the blackout shades were an excellent touch. Very convenient location, close to the subway. And the decor is beautiful, very sleek and bright. It just all feels like it was designed without any context of how a guest will actually interact with all these things.

全新的酒店，完全超出了多倫多的風格，非常chic,stylish,復古的金屬元素，混搭的很潮。配色大膽時尚。新的酒店在很多細節都很仔細，超級好評！

The service of the cleaning and catering staff was very good. However, the front office staff was not very professional. I booked two rooms for my family and me for 7 nights initially and then extended for another 3 nights under another booking. I was confirmed by the receptionist on 2 occasions that I didn't need to check out and could stay in the same room. However, in the evening of the 8th night, we were told that we had not done any checkin for the 2nd booking even though we have got new keys to the 2 rooms that morning. It was such a mess and we had doubts to the security of this hotel. Besides, one of the rooms was smelly and we needed to turn the temperature of the room to around 20 degrees so that the smell was not so obvious.