Hotels in The Harbourfront, Toronto

Maybe because we checked in late, they upgraded our room for free! Slippers, pajamas, and water were provided for the first time. There was also a 24-hour supermarket right in front of the hotel, which was very convenient.

Location: The hotel is not connected to the PATH, that you can walk completely indoor from lakeshore all the way to Dundas street, with access to loads of restaurants and shops. The southest connected building is one street across the hotel. The room was newly renovated, yet it was not in a modern way: the room lights were not turn on by slot in the room card at the entrance (actually there's no such upgrade in the room at all!). I have turn on every single light when I go into the room and turn them off before I sleep. There's at least 6 of them! Do not disturb sign still required to hang out the tag on the door handle, which fell off everytime you open the door!! super annoying The lobby bar food were good and especially the staff were very friendly. House keeping service were slow - I have to call to remind them to bring my items.

The service at this hotel was truly frustrating. First, we were informed that our two rooms couldn't be on the same floor. If we insisted on being on the same floor, we'd have to settle for a room with a significantly worse view. Ironically, the room we were given, which supposedly had a good view, turned out to be an accessible room that only had one chair. I called room service to request an additional chair, and they agreed promptly. However, the chair never arrived, not even by the time we checked out. I can't help but wonder if these common ploys are because bookings made through platforms like Ctrip aren't well-regarded.

The hotel was in an excellent location withing walking distance to the City Hall, Eaton Center and other attractions. The Deluxe room had great views of the surrounding buildings. The room needed bit of cleaning which was promptly addressed. The a-la-cart breakfast included in the room rate was very good.

We had such a lovely weekend at Double Tree Hilton on Chestnut Street in Toronto. Lovely, lovely hotel. The staff were fantastic, so friendly and helpful. Our room was wonderful, our bed so comfortable. Will definitely stay here again next time we come to Toronto. I'm also very interested in checking out other Hilton Hotels at other locations. I hear there's Hilton in Hawaii??