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"Very good hotel, trendy and stylish, with sophisticated facilities, very comfortable bedding, the whole hotel is filled with the smell of perfume, I don't want to leave here, it's very close to Chinatown, it's convenient to travel, the Japanese food next door is highly recommended!"

"This is a beautiful hotel, situated at a great part of the city with a great vibe throughout. Loved the bath products. Hotel staff very friendly. Great places to eat nearby. They make the best coffee at Hotel Lobby. "

"A retro industrial style hotel. Young artists should like it. It feels like a new building, clean and comfortable.. There is a restaurant downstairs, it feels great, but it's a pity that I didn't eat it."

"The check-in time at the Hyatt was 4:00 pm, which was later than I've been in contact with other hotels. Fortunately, the check-out time is 12:00, which is better than 11:00 in some hotels. The front desk of the hotel took down my mobile number and told me: If the room is ready in advance, I will be called. Unfortunately, no call was received. Check in after 4:00, the front desk calls the room and asks what else you need, such as water, coffee, etc."

"Booked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative. The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived. I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto."

"The reason for choosing Ritz is to value service. But I think Ritz Toronto didn't do that! Ritz discriminates in room arrangement! When I first stayed for two nights, I was assigned to the 10th floor. I was not satisfied and asked for a higher one. I was changed to the 17th floor! As a result, when I checked in again two days later, I was assigned to the 7th floor! I was speechless! And knowing that I had just checked in a few days ago, I wonder if guests are used to it! The most unacceptable thing is that when I left, I asked the concierge to help me move my luggage into the car. I also prepared a tip. As a result, the concierge was extremely unenthusiastic. I reminded him several times but he didn't move. He moved one for every one my friend moved! He even wanted a tip. Where does his confidence come from!"

"On June 25th my wife and I stayed at the Chelsea for 1 night. We have been clients of Chelsea since it was first constructed many years ago. We had a very disappointed stay this time because, as we waited on Gerrard St to enter the underground parking (quite congested) we were given a $200 parking violation by a parking representative who stated we were blocking the bike lane. We were in line for approximately 10 minutes and considered it normal traffic congestion in Toronto. We remained in our car and eventually entered the parking garage. I have disputed the parking ticket, but also feel that Chelsea has to take some ownership in this situation. There were a couple of vehicles in front of the hotel without occupants that should have been moved and this would have given much easier access to the parking. As of today Chelsea will not be a top preference for future visits to Toronto."

"Excellent location with direct access to subway st. Lots of restaurants nearby, supermarket and drugstore were also nearby. Reasonable room rate nice and cozy view from room drawback: shower was quite slow. no bottled water provided no kettle provided. no self laundry facility"

"The hotel was very clean and pleasant. The pool was big enough and the hot tub was okay. the steam room was very dirty thought. in addition it lacked some necessities in the room for king room such as robes, slippers, tooth brush and toothpaste. It was my first time going to a hotel where these werent offered first hand in the room and I mostly stay in marriot when i travel all over the world."

"I just stayed for one night, so I didn’t experience much of the equipment. The room is clean and nice, and the service is timely. The hotel is near Osgoode subway station, in the busy downtown area. The room's light was dim, which made it unsuitable for writing and working at night. I didn’t get a chance to check my bag (after check-out and before leaving the city) because the staff was not always at the designated spot in the lobby—I didn’t have time to wait for them to come back."