Ace Hotel Toronto

Really enjoyed the stay at the hotel. The hotel was clean. Great stay overall

Beautiful hotel, lacking a few basics. Ace is a truly beautifully designed hotel, stylish, modern, and visually impressive. I don’t usually leave critical reviews, but I left feeling a little disappointed. After a long work trip, I was hoping for a bit of luxury and comfort, but the experience missed the mark in a few key areas. There was no complimentary tea or milk in the room, and while the space was gorgeous, it lacked some functional essentials. There were no shelves in the shower, which meant leaving products on the floor, not ideal for a hotel at this price point. The bathroom had limited bench space and no hooks or additional shelving, making it hard to stay organised. There wasn’t a proper spot to leave keys, shoes, or coats near the entry, which made the sleek design feel a bit less ideal. The kettle had no convenient outlet, so I had to plug it in the bathroom, and no teaspoons were provided to go with the few coffee sachets I was provided. Lastly, I was surprised to find that unless I paid for a streaming service to chromecast to the TV, only free-to-air TV was available. A few more accessible entertainment options would have gone a long way. Overall, while the aesthetic was beautiful, the lack of basic comforts and conveniences meant the experience didn’t quite live up to expectations.