I stayed once already when I had a good experience, and now I returned with my boyfriend. I booked a double room on Trip.com. When we arrived for the check-in the lady told us they cannot accept the check-in as my boyfriend is a Toronto resident. We supposed to stay for one night only and there was simply no flexibility in approving him, even though I had my foreign passport and I took the liability of the room. After this situation I tried to request full refund as this was nowhere stated on Trip.com that Toronto residents are not accepted in the hostel. The refund request was not even answered. On site we were told that this is stated on their website, but I feel it unfair to start checking their website once I do the booking on Trip.com. I paid 107 CAD for this room where they didn't allow me to check in, and we found an alternative accommodation for 194 CAD, as it was already late in the evening and there was snow storm. I was really disappointed and will never go back to this hostel.