Guest User
July 11, 2025
Upon check-in we noticed that the floors were not clean, the linen was dirty and there was a hole in the wall of our king suite. Maintenance and room service were called and corrected the problems,with the exception of duct tape that was placed over the hole. There was a gap in our reservations, which caused us to have to speak with management to correct the reservations. Because we used a third party to reserve, we were told that there was nothing the hotel could do other than book another night with Trip Advisor online to keep our room. Due to our reservations being booked during a holiday, customer service did not respond, so we had to book with another service. The amenities were convenient once the room was cleaned properly, but for the price of the room and parking, it was not worth the hassle of dealing with the front desk reservationists every day of our stay. The best part of this location had to be the bartender Daryl in the Thirty Lounge.