Popular Fairmont Hotels in Toronto

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Top rated hotels in Toronto

Fairmont Royal York Hotel

Fairmont Royal York Hotel

4.4/556 Reviews
Downtown Toronto
I booked two twin rooms for two nights and was informed by email that I could check in at 4pm. We drove all day and arrived at 7:30 in the evening, but we were told that there was no room. We waited at the front desk for more than half an hour. At my request, I was given a temporary room in the annex to rest. The room was ready in an hour. I have paid the full room rate on Ctrip. When I checked out, I was informed that I had been given a discount for one room due to the wait at check-in. I was only charged for one night and the money was deducted from my credit card. I told him that I had already paid and asked him to check. Only then did he realize that he was wrong and offered me a refund. The reduced one-night room fee will be refunded to Ctrip. Haven't received it yet.

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