Best Western Plus Hotels in Toronto

10 minutes waiting for the phone to be answered to order airport shuttle ( although call made by another shuttle driver, so he was helpful!) Long wait, unmarked shuttle bus, no help with loading suitcases. Check in undertaken whilst receptionist on the phone, didn’t complete check in, started assisting other guests, demanded a credit card with no explanation why I had an ‘outstanding balance’ ( as I had prepaid in full- informed once I called that it was a tax: this could have been easily explained at the time!) Insanely ‘fat’ pillows! I had to try sleeping without as they were so painful on my neck and back. Room good, but truly unpleasant ‘welcome’ to the hotel!

I booked a room for one night but ended up extending it for another night. The staff at the reception were friendly and helpful. The buffet breakfast was good. Did not encounter housekeeping, or use any of the facilities like the pool. My one comment is that the heater in my room was rather loud.

We booked the king suit since we thought it comes with Jacuzzi as it can be seen in the pictures. However, when we got there, we realized our room doesn't have jacuzzi, after I complained I was told that it's not their fault and Trip.com is responsible for the pictures they have on their platform (as a third party)! They only have 2 or 3 rooms with Jacuzzi, so make sure to check with them before finalizing your booking if Jacuzzi is a motive for you to stay here!! Also, I didn't like the smell in the living room! & they could definitely do a better job cleaning the bath rooms, however in general, our stay was not that bad!!!