Susona Bodrum, LXR Hotels & Resorts

Great service

Everything was good. The hotel is comfortable and the staff is very helpful

The check in was seamless and very attentive staff. The hotel concierge took us for a tour of the hotel and assisted us with our luggage. The room is well decorated and the bathroom stunning. With most of the amenities available except bath salt and bubble bath.also there is limited space to hand your towels although the bathroom was spacious enough. Some days it was difficult to get hot water though the taps we did note this and the engineer came out but this problem seem to be more in the morning than during the day. We had a junior suite with a pool . The pools not heated and we were here in April which is a pity it was very unusable. Also the rooms throughout are not very private especially the pool area of the rooms . Breakfast has a stunning view we didn’t get the name of the tallish slightly older than the rest staff he was excellent in service, the Turkish breakfast was quite scrumptious and adequate for a few people to share . We tried other options from the menu and were very disappointed at the quality of the food. The omelette was dry . As the days passed we seem to get less food and began been ignored by the staff on the last day we had to ask three times for a cup of coffee and tea and our waiter just disappeared. The day we were checking out no one was available to assist us at 7am even though breakfast started at 7am. Diner we tried twice a bit overpriced and limited options with lots of food options with cooked in wine, but a decent meal from the choices we had. We decided to venture to the city for better opinions . The gym is well equipped and so is the spa. Not much sandy beaches at this hotel so if you looking for something like that you would be disappointed. Overall the jetties and small family beach as peaceful at the time we were there, although we suspect over the summer it would be very crowded but the hotel has a fewer rooms in total so it won’t be unbearable. The lawns and gardens are well manicured and a lovely pathway to walk around the beach area. Not too far away from Bodrum so that was a plus as well. The hotel just opened after the winter break and lots of things were not up to speed which is also disappointing because you pay for services example the jacuzzi was not working .The check out was an issue they couldn’t release my credit card that was blocked due to a deposit it seems the front desk staff had no clue on how to do this , they were waiting for the manager to arrive, but we had to leave the hotel, staff promised to send an email to the bank and said it will take 3 weeks to process which in my view is totally unacceptable for a. 5 star hotel. Overall a good place to stay in Bodrum with luxury accommodation.