Guest User
June 11, 2024
- Booked for our honeymoon - The air conditioning in our room did not work. As we checked in a man was also complaining about his air conditioning unit leaking. I’d seen other reviews about this and had hoped they were ‘one off’s’ - can confirm they are not. - We reported this to reception four times during our stay. It was never fixed and continued to pump out hot air, we were never offered the opportunity to move rooms and reception continually hung up on my husband when he called to ask if it could be fixed or if we could have a fan. - On average, each night it was 33-36 degrees in our room. Both me and my husband were sick during our stay because of the heat in our room - A19. Reception were well aware of the situation and did nothing until one evening I asked if we could have a fan. Staff were rude and laughed at me when I said the problems with our room had ruined our honeymoon. - After an hour they switched us to a different room. The air con worked for an hour before we were re-awoken to a flooded floor - the unit was leaking. We were due to check out later that day and we’re pleased to leave. - There is no ATM on site, so bring plenty of cash with you or withdraw some if you get a taxi to bodrum centre during your stay (15 minutes away). A lot of the extras ie. Water sports, spa either urge you to/only accept cash. - There are no ‘do not disturb’ tags on the room doors, housekeeping will knock and let themselves in with their keys within 10 seconds - I’ve also seen this be said on other reviews. - The extras, ie the spa, and photographers are pushy and expensive. We booked into the spa for a couples massage and were quickly told we’d need a range of other treatments - medical massages, which would cost an extra €300. We’d just spent €200. We spoke to other guests who were told the exact same thing, with prices ranging from €300-€800. In the UK the average price of a massage is £68-£75 each for one hour. My husbands massage was fine but mine left me with bruised arms and generally feeling worse. - The photography price list starts at €400 and they are insistent that you buy a full album, however, you can buy prints from €12 each. We did this and we’re happy with the ones we got - they tend to target couples and young families. - There is no rep at the hotel so if you have problems such as our air conditioning issues - you are on your own and things won’t be fixed. Staff tell you anything to appease you and get you to leave - whether it’s true or not. - The boat trip we went on as part of EMS organised through the hotel was good, but it didn’t take us to all of the stops advertised (didn’t go to Karaada) and we were asked to get on a shuttle transfer back to the hotel from a different port. - The food is good, particularly the A La Carte restaurants, although service can be slow. - This is not a 5 star resort. The facilities and view is excellent but basic needs are overlooked, the problems you have don’t get fixed. I wou