Emmie X
June 23, 2024
I LOVE Turkey, have been multiple times and stayed in many different areas. I have also stayed in budget to 5 star hotels in other countries too. I can assure you this is not a 5 star hotel. I have no idea how they got that rating, but don't be fooled. If you've stayed at 5 star hotels before, you will know this isn't, it's a 3 star at best. So, we arrived after midnight and were dropped at the gate. Was called for a buggy. Waited a long time. Buggy arrived and something sharp hurt my leg but it was dark and I didn't see what. The operations manager, who was lovely took us to the food hall and said we could eat. There was a small selection of odd leftovers available. Went back to reception and checked in. Lots of people waiting and just one staff. At a first tired glance the hotel looked nice. Explained we were vegan and that I sent an email before our stay in the hope of food guidance. No one replied to my email. Stated I have intolerance to dairy. He didn't seem interested and sent us for another buggy to our room. Our room was a village room. Very dated with bad decor and lots of repairs that needed doing. It was pretty clean and nice to have a mini bar of cold drinks. Next day we asked reception for a hotel map, couldn't understand us and told us to look in the lift, nothing in there?! We asked several people where to find a hotel map and entertainment schedule, no one spoke English. Food labels are terrible. Nothing is fully listed, just states what the item is, such as Russian Salad, Turkish Stew etc. Often mixed up. No plant milks, butter, yoghurts etc, took an hour to ask and them for Soya milk, even though it's the same word in Turkish. This was our breakfast run every day. That sharp thing on the buggy, turned into a painful graze and bruise. Meal times were horrendous. You'd think you'd entered a place where people hadn't eaten for months. Pushing, shoving, long queues, jumping in, filthy tables & chairs, dirty plates left on tables, no cutlery, if you could find a table you were lucky. We had to clean & clear tables ourselves! The drinks system was ridiculous. You couldn't get them yourself like other all inclusives, you had to queue again and request them. Over worked rude staff everywhere that couldn't speak English. No one ever said Hello, Good morning, good evening, nothing. We tried in Turkish too. We would head down to dinner later to try and avoid the mayhem but then you'd find fish in salads or meat in 'vegetables' as it was so messy. Unless you were Turkish or had a lot of money - they got waited on hand and foot, table service and long chats, you are disregarded. Also, lots of management men grouped together at tables felt very uncomfortable. I lived off salad, rice and chips as there is little suitable for vegans. You'd be fine as a vegetarian but food is pretty repetitive. There were zero desserts for us, just fruit. One evening I was shoved into a table and acquired another bruise. Greedy rude people. The pool