Ganghui Oriental Grand Hotel

The sound insulation is extremely poor. When I heard the sound of the sewer upstairs at night, I thought it was water in my room! The call from the next room is clear! The hot water in the bathroom is either boiling water or cold water. No one answers the room phone at all. If you call the front desk, you have to call twice every time to respond! What 5 stars, 2 stars can't be more! The dim sum decorations for breakfast are salted duck eggs and fermented bean curd. I don’t know what the food and beverage department thinks? !

After staying for so many years, I encountered the most dangerous hotel, the worst service, and only one ticket. I slept until eleven o’clock at night, when suddenly a cat jumped from the ceiling of the room, scaring my mother and daughter. I called the front desk many times but no one answered the phone. Finally, I got through. A staff member was sent to drive the cat away, regardless of our safety. The next morning, I told the front desk about this matter. After the front desk reported it, a police officer came, saying that the cat does not belong to their hotel, and that it is our duty to let the cat run in with the door of our room open. There are still such hotels in the world. The point is that my mother was so frightened in the middle of the night when she was 80 years old, she was so frightened, she didn't sleep well all night, and there was a shadow in her heart. The hotel didn't say anything at all, the nature of this kind of hotel is too bad.

The check-in experience is extremely poor, extremely poor, and the worst in the past few years since traveling. Not to mention the problem of unclean cleaning, the adhesive tape on the door of the shower room was stuck backwards, which caused all the bath water to flow out of the shower room to the bathroom floor and flow to the living room, causing slips and falls on the way to the bathroom, glass shards from the glass cut fingers, and blood dripped all over the floor. I called the front desk to treat the wound. I waited for half an hour and had to call three times before arriving. The aunt couldn’t handle it, so I invited the duty manager (a man) to the room. The first thing I did was to treat the wound. I immediately asked the aunt to treat the water in the bathroom. You can watch the video of the state of the water in the bathroom. I went to reinstall the reversed adhesive strips by myself, and it was already installed when the police came. I said one thing and did another thing. What happened was that I didn’t admit the problem of my hotel, and said that our hotel had no stars anyway, and the service attitude of the room was nearly 1,000 yuan. In the end, no one responded to us until we left. I will continue to report to the relevant departments.

First of all, the hotel environment is ok, it is a new hotel after all. But I have stayed in so many hotels and I have not stepped on the pit as much as this one. In the evening, I was trapped in the elevator as soon as I got on the elevator. Five people were trapped in the high temperature environment of more than 30 degrees for 20 to 30 minutes. Later, the hotel upgraded the room type as compensation. But it was because of this upgraded room that we didn't go to sleep until after two o'clock in the middle of the night! After getting out of the elevator, I want to stay in the room and blow on the air conditioner to cool off! As a result, 5 rooms were sweating because the air conditioner was not cooling. One of them was upgraded to a parent-child room in the middle of the night because the air conditioner was not cooling.

酒店位置在市區，且近大奇山國家森林公園，出遊方便。房間樓層高，視眼開闊，房間裝得蠻豪華，智能控制，非常方便時尚。酒店15樓服務員阿姨熱情招呼，衞生也乾淨，給人親切感，住着温馨。總體性價比高，下次還會首選。

第一次入住這個酒店就被驚艷到了，從總枱服務到客房服務等都很熱情主動，讓人有種回家的感覺，酒店是2021年12月新開業的，大廳很大很豪華，五星級的標準，客房也豪華大氣且面積大，房間內都是智能化系統很方便，自助早餐也很豐盛，早餐品種也很多，另酒店地理位置也很好，地處桐廬市中心，去哪都很方便，離大奇山國家森林公園開車8分鐘，下次來桐廬首選這家酒店。