Guest User
October 4, 2024
We checked in at 7:10pm that day. At 7:30pm, the child was going to bed and when we lifted the quilt, we saw blood stains. We called the front desk to arrange for the quilt to be changed. By 8 o'clock, the child woke up and had not changed before going out for dinner. Back to hotel again at 9pm. I found that the sheets had not been changed, so I went downstairs and told the front desk to change the sheets and prepare the children for bed. I finished washing up at 9:30, but no one came yet. I went downstairs again to find the front desk. The front desk customer service had an extremely bad attitude and told us to check out. Always using the excuse that they are too busy. Why should we do this, it's just a small matter. We were given a new room only after our strong request. Completely affects the perfect image of Tonglu people. Having such a front desk is a big letdown for the hotel. I give a bad review to the short-haired customer service at the front desk.
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