Guest User
October 15, 2024
When you go out, you want comfort. When you stay in a hotel, you mainly look at the service. The hardware is there and you can see it, but you can't feel the service if you don't experience it. The hotel I chose for this trip to Tonglu opened a lucky blind box, and the service is really good! I upgraded the room for free when I checked in, which was a big surprise. When I checked in, I handed over a hot towel and tea. After I checked in, the receptionist took me to the room and introduced it in various ways. The toiletries here are placed in a paper bag instead of next to the sink, which is interesting. If the receptionist hadn't taken it out, we might have called to ask. Here I would like to mention the receptionist Xiao Hong. I looked at his work badge when I checked out. He is a very serious and hard-working waiter.
In the evening, I ordered food to the room, and there were pillow requirements, etc. I called the service desk seven or eight times within ten minutes. Every time, they were very friendly and not impatient. There was a little episode at dinner, but it was solved perfectly. All the services were up to standard. Thumbs up.
The breakfast was okay and enough. Of course, to be honest, it can't be compared with the buffet breakfast in a luxury five-star hotel, but the variety is indeed enough. And I ate rice cakes!
Parking is convenient, and free car cleaning is provided, which is another surprise. Welcome fruits, desserts and newspapers were delivered after check-in, which is a good review.
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