Floral Hotel Blue Mountain, Tonglu, Hangzhou

I checked into a newly opened hotel where the new front desk service is also great. Little Z has a good service attitude and helps with luggage. I am very impressed. The breakfast is rich and the chef is cooking fresh ingredients. There is also a laundry room and a gym in a very good location*** The hotel is nearby. I will choose this hotel again next time I stay.

It’s a hotel with a very poor experience. I booked 2 rooms for 2 nights during the National Day and spent 3280, which came to almost 820 per night. All the services are very impressive: 1. False labeling of facilities: As a self-driving tram tour, when I booked the hotel, I booked it because it said there was a charging station. It turned out that the hotel parking lot did not have a charging station. The front desk said there was one 100 meters ahead. When I went there, I found that it was not enabled at all! Note that it is not enabled! ! The plastic paper is well covered, and the owner of the barbecue restaurant at the door also said that it has not been put into use yet. If the hotel is responsible, it should not include a charging station that is not in the hotel and has not been used as a supporting facility in the introduction. The recent charging station The pile is 1.3 kilometers away. As a tram owner, if I know everything, I would never choose this hotel! ! 2. Lack of hygiene: On the first day of hotel stay, there were no slippers in the room, a toothbrush left by a customer under the sink was not cleaned, and the shower water temperature was unstable, hot and cold. 3. Poor service: I was changing clothes early the next morning when the housekeeper came in and told me that I had checked out of this room. Note that I had booked it for two nights! ! He even stood at the door with the door open and asked if he wanted to clean it now! I immediately checked with the front desk and they said they didn't check me out, but! ! When I came back at night, my key card still couldn't open the door! Went to the first floor to find the front desk again! After finally returning to the room, the toothbrush was still on the floor and the mineral water was not refilled. 4. Difficulty parking: The hotel parking lot is very small. When I came back after 8 o'clock in the evening, the ground was full of parking spaces, both seats and not. There was no security guard to arrange parking spaces. The underground garage seemed not to be in use. It was pitch black and the entrance was closed. A row of cars finally had to park outside the hotel. 5. It’s difficult to wait for the elevator during peak hours: There seems to be only one elevator. It’s impossible to wait for the elevator before and after breakfast. Even after waiting for 3 times, an old couple in their 60s climbed from the 3rd floor to the 6th floor, and then went down from the 6th floor to the 1st floor. Building, it all depends on walking. It’s understandable that there may be oversights during the National Day holiday, but it’s no accident that everything is poor! I booked 3 hotels in Jiangsu and Zhejiang for this trip, Metropark, Mercure and this hotel. This hotel is the most expensive, but it is the worst in terms of facilities, services and hygiene. I will never recommend it to my friends!

服務特別好，遇到的工作人員都非常熱情細心，對小朋友照顧有加，房間環境很棒，乾淨衞生，各種設施都很新且智能方便，值得一提的是床墊和枕頭很舒服，睡的很深，醒來精神飽滿，房間空調也好用，早餐味道也很不錯，總之非常推薦這酒店～