Atour Hotel Hangzhou City Center

When I came to Tonglu, I chose Atour. I deeply felt the warm service advocated by the Atour brand. When I checked in, the front desk Xiaolong 👍 was very enthusiastic. He took the initiative to hand over warm tea and introduced the hotel facilities. It instantly relieved my travel fatigue and made me feel at home. Although I encountered a little problem during my stay, the night shift front desk staff Shu Yang and Qi Shan 👍 responded quickly with a positive attitude and properly solved the problem for me. Finally, when I checked out, the front desk girl saw that it was going to rain outside and prepared a raincoat for me. Thank you to the staff who helped me. ❤️👍 The hygiene is good, the environment is comfortable and clean, and the breakfast is also good.

Checked in on the 21st, checked out on the 23rd The overall experience was good, because we checked in at night, there were not many people. The front desk said that one of the two rooms had a broken screen switch, and then I wanted to change to another room, but I wanted to have two rooms next to each other, so I didn't change. Then we asked for two plates of fruit, because we stayed for two nights, and they were delivered for both nights. The service attitude was also super good. I read the reviews and some said good and some said bad. My friend and I experienced it ourselves and felt that it was still good. The room was also very clean, not dirty, and there were no small insects. The paper towels and toothbrushes used were also very good. The front desk was very considerate and would consult in advance whether a shower cap was needed. Then I also felt that the breakfast was very good. The food was very good and fresh, and the experience was doubled. I would recommend it. It depends on the individual. My experience was very good.

The room was very clean and the service was very considerate. Because there were 3 adults, a free breakfast was provided. A variety of drinks were provided in the room to meet the drinking needs of different groups of people.

The hotel is very quiet, not far from the shopping mall and the high-speed rail station Daqishan. It is very convenient to take a taxi to most places in about ten minutes. The breakfast is also rich and there is an outdoor terrace

Environment: Very good, very spacious. Service: The front desk is very nice and patient. The young man is also very professional. Hygiene: Very clean, I will choose Atour next time. Late Night Congee: Delicious, I like this service very much! There are books to read in the room, and the water bar is free, the experience is very good! But the gym is a bit small~