Renhe Hotel (Jianguo Road)

During this trip, I had high expectations for the accommodation experience in this hotel and chose this hotel directly without much comparison. However, a gap emerged between reality and expectations. It was already 8pm when I arrived at the hotel, and I quickly checked in. Upon entering the room, I noticed that one of the bathroom doors was missing glass, which confused and worried me. If it is a design oversight, this can be a potential safety hazard for families with young children. Although I wanted to contact the front desk immediately to resolve the issue, given the lateness of the hour, I decided not to pursue it for now. Then, I tried to use a hair dryer after taking a shower, but found that the air outlet of the hair dryer had no cover and I could hardly feel the wind. To make matters worse, the hair dryer stopped working after less than 3 minutes of use. In desperation, I contacted the front desk and asked for a replacement hair dryer. However, the response from the front desk was indifferent and seemed to be unhappy with my request, which made me wonder if I was being too picky. Soon, the room attendant knocked on the door. Her attitude was not the apology I expected, but she questioned why I needed to replace the hair dryer. Her expression and tone made me feel uncomfortable, as if I was being unreasonable. In the service industry, a smile and basic courtesy are basic requirements, and I just hope to have a comfortable rest environment during the tiring journey. These hiccups could have been avoided if the hotel had been more thorough in their room inspections. This accommodation experience made me deeply realize that the higher the expectations, the greater the disappointment sometimes. I hope the hotel can learn from this experience, improve service quality, and ensure that every guest can enjoy the comfort and respect they deserve.

The service attitude is really bad! I clearly told the elderly that he had difficulty with his legs and feet, so the front desk arranged a room with a special facing inside, and even went to change it, but he was still very reluctant. I really don’t know how to work at the front desk!

Very good, I tidied up before leaving, the environment and sanitation are generally good, and the service is also great👍

There is still a gap from the photo promotion. There was no hot water at the beginning. The room was very cold and there was no heating. I asked the front desk to tell them when I made the reservation. The platform and the hotel did not explain it. Fortunately, I got an electric heater later.

The service is very good! We arrived at the hotel an hour in advance and arranged a room. We found that the air conditioner was broken at night and upgraded the room and gave us a free breakfast. The room was very clean and the staff tried their best to meet our needs. There were many types of breakfast, buffet style, and yogurt and small cakes were given in the evening! Recommended, I will come to this hotel again next time!