Xiaohuolulu
May 23, 2022
Tongchuan Zhengyang International Hotel! Weirdest hotel I've ever stayed in! ! none of them. If you come to Tongchuan again, you will never choose one again. Even with a bad impression of Tongchuan. Let me share my experience. I booked the hotel very early. It was 520 on the day of check-in. All the rooms were increasing in price. Then I thought it was really nonsense. I went to the front desk to check in at around 21:15, and I was assigned room 307. When I entered the room to check, I found that outside the curtain was a platform of the stairs outside. I tried several times and the window could not be locked, which means that the whole room was exposed. Outside, it's no different than sleeping on the street. Immediately went to the front desk to ask for a room change and was told that this was the last room of the day and there was no room left. After returning to the room and reporting the problem with Ctrip's customer service, the front desk called and said that there was no room, or there was a suite, but an extra fee of more than 400 yuan was required. After Ctrip's customer service communicated with the hotel many times, the front desk called and said that they could find a worker to repair it (it was past ten o'clock at this time) or that it was a free check-out and no handling fee. Is it ridiculous that a room that was set at the market price before the price increase could not get a normal room in the market. If it wasn't for the intervention of the platform's customer service, would it be necessary to check out and charge a handling fee? Later, with the unremitting efforts of Miss Ctrip, the front desk of the hotel said that there is a room for check-out that can be given to me. Although the room types are different, there is no need to make up the difference. After tossing for more than an hour, I finally changed to the room on the 4th floor. Although the window is opened to connect to the hotel's terrace (every room on this floor is like this...) But after all, the lock on the window is good and can be buckled. superior. Finally, thanks to Ctrip! I also hope that the platform will not be blinded when choosing a merchant, and that there will be no more customer service ladies working overtime because of such a wonderful store.
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