_CFT0423276****
January 27, 2024
The experience was extremely bad. When the front desk receptionist gave me the check-in form, there was no explanation. There was no information filled in the form. I was wondering why I had to fill in so many things. After filling in two items, the waiter told me that I only needed to sign. Shouldn't she have told me in advance? Well, this actually didn't affect the check-in experience, and I didn't care too much. But after entering the room, we booked a mountain view room, but the direction of the room we were given was not the mountain view side at all. I called the front desk and they told me that the mountain view room only had a little mountain view. I asked them to change me to the opposite room with a mountain view, but they refused to change it, saying that the opposite side was a double bed room. Then I was very surprised. Since the double room couldn't see the mountain view, why did they specially make a mountain view room for sale? What's the difference between me and an ordinary standard room? The tea set in the room was really dirty, with visible stains. The photo was not very clear, but I am sure it was not the kind of mark that cannot be washed off, just dirt that was not cleaned carefully. And the night light, it was the same whether it was turned on or not. After all, it is a hotel under Wyndham, the so-called international chain brand. I didn't expect it to give such a bad experience. I can only say that everyone should beware. It is no different from other small hotels outside
Original TextTranslation provided by Google