My husband and I were ready for another day of long-distance drive after breakfast, but discovered that we were locked in our room 305 on the third floor at Microtel in Tomah in the early morning of Tuesday, Dec 12. Tried to call front desk but found that the phone did not work. My 75-year-old husband crawled down on all fours but could not even found the phone jack (see attached picture). I called front desk on my cell, and Christine came up to help us. After a few attempts, she told us she had to come back with a different key. Finally the door was opened and we were relieved. It was really scary for these two septuagenarians! What if there was a fire!? Anyway, Christine was friendly and very efficient, and told us that we were entitled to a full refund. Also, it was lucky for us that I had a U.S. cell phone. If my husband had to call front desk with his Canadian cell, he would have been charged long-distance!