Courtyard Toluca Tollocan

We went on a bad weekend because the Friendship Tournament was on and all the hotels were full and overpriced. The staff was friendly, however, for the cost of the room (200USD~) I would have expected much more. The window in the room was poorly sealed, cold air and noise entered. Extremely basic amenities: just one hand soap. Shampoo, conditioner and body wash practically empty. Hair dryer good. Not a bottle of water or coffee, everything separately with its respective cost (2 USD for a 600ml bottle and 1.77 for coffee). The shower was constantly dripping. Cleaning well. Self-service parking. No porter service. I am definitely disappointed in the chain with which I have stayed in other cities and countries. I want to think that it was the dates and not bad management.

The photos published on ******* of the junior suite double room category with two queen beds do not match the room delivered. The reservation was made in this category superior to the basic 2-queen room for the room shown in the photographs on ******* and various pages. Received a completely different room without the room shown in the secondary cabin. The people at the reception do not resolve, excusing that it is an ******* error and that the errors in the photos and publication are not Marriott's fault. Miss Yolotzin Vera at the reception, with irony and indifference like a lomita, says: “ask your cancellation from Expeditia if you wish”, proceeds with her computer, ignoring the guest and the complaint. When requesting another room, he simply answers ironically: “Of course, you can reserve it and we will gladly give it to you.” As if that were not enough, we found a rotten seed garlic in the extra blanket in the closet! Another blanket was requested and the next day the blanket with the garlic had not been removed! Terrible response capacity and attention to a situation that could be described as fraud and deception in the publications with the photos of the rooms, where according to them they publish photos of superior rooms, of the garlic... No further comments

Terrible quality in customer service… I booked a night from December 21 to 22, I asked that they receive my guest a few hours before which they told me no, I explained that I was not going to spend the night that it was just a few hours but earlier , and to be able to do it they charged me half the rent more (but more expensive than the night I had already paid) what a shame that they serve that way and don't have a little flexibility, ahh and to finish I had to go to the establishment at 11 pm to pay half rent!!! Terrible attention and TERRIBLE service. He was a father who came from Florence with jet lag and his flight was changed without notice by the airline!!!