Best Hotels near KAY Jewelers, Toledo

Nice clean hotel staff friendly close to restaurants and other businesses

The room was spacious and clean. Amenities are also available. Other than the fact that there was dirt stuck in the bathtub and the air conditioner was so loud that I woke up at night, it's a very nice hotel.

We stayed here as a last minute stay and it was absolutely miserable. This is a party hotel. We were just looking for a place to sleep for one night. For the amount we paid (over $180) you would think they would have more than one functional elevator, a working pool and hot tub, have clean mattresses, and better control of their guests. There are several ballrooms in this hotel, so again, you have a party hotel. There was a sports group of preteen boys (red shirts that said ‘Rangers’) who were playing hide and seek tag in the hallways, lobby, and elevator until about 11pm. Around the same time, the Jones family reunion got kicked out of their ballroom and brought the party to the room next to ours, with a connecting door. From 11:15pm-1:30am we called and walked down to the front desk a total of 7 times asking for help. The girl at the front desk was left there on a busy Saturday night with no help, no manager, no support. Police had been in the building for drunk patrons several times and she told me she had been trying to reach her manager for help and kept getting sent to voice mail. She offered to move our room, but my argument was that we should bot have had to move in the middle of the night, the loud party guests should move. She told me she could not move them because they were part of a group rate, so if she moved the loud room she would have to move everyone in the group. Not believable. She also said she had gotten several complaints about this room, not just from us. They did not quiet down until 2am. The clerk (Taylor?) told me she would comp my room but did not have the computer authorization to do it, but her manager Chelsea would be in at 7am. When we checked out at 9am, there was still no manager on the property. The new clerk told me that Chelsea would call me to comp my room when she came in (within the hour), but she never called. When we *****ped our bed this morning we noticed there was no mattress cover on the bed, and there was a huge stain on the bed. I also found dirty washcloths and towels on the floor of the closet in the room. If you are looking for a dirty party hotel, this is your spot. If you want a hotel that posts everywhere that your satisfaction is guaranteed but does not stand behind that, this is your spot. If you want a clean and restful place to sleep, go somewhere else.

Beware of added charges. We made the reservation from the road over the phone and told them we have a dog, ”no problem”. We confirmed at the front desk about the dog and no mention of a surcharge. I just got the bill and there is a large dog fee. Neither of the clerks mentioned an added fee. This is an pricier hotel for the area and we would not have stayed if we knew about the fee. I called the corporate phone and the guy said the fee is listed on the web site and he would not take it off. He sent me to the ”managers office” and that went to VM. We would not have stayed here if we knew. The room was reasonable, the breakfast buffet is very average for road hotels, eggs are sliced from a loaf. Wife was going to make tea in the room and the cups were moldy. Will not stay again.

Opposite the hotel is a supermarket, restaurant, very convenient. However, the hotel breakfast is very general.

Hotel was very clean, housekeeping great. Front desk personnel fair when they could be found. Signage for what driveway to use on Navarre is horrible as hotel sits far back from road behind other buildings and very easy to pass by without driveway marked. Hot Breakfast was till 9:30 and was fresh & served by staff thanks to Coronavirus recommendations. Would recommend manager perform walk thru more often & detailed. Room 210 entry light not working, toilet was slow running constantly, grout missing in bath floor. BIGGEST ANNOYANCE: 1/2 of headboard actually has built-in nightlight that allows you to almost read anywhere in room with all other lights off. Could not sleep with that nonsense. Looked all over that side of bed, headboard, and wall for switch to turn off nightlight. Walked to front desk about 3:30am & nobody there. Went back to room to try and sleep but couldn’t. Covered light with towel & still could read. Finally called Front Desk around 4 am and no answer. Ugh. Finally found nightlight switch on opposite side of bed and completely hidden by room phone around 5 am. Ugh. Requested & granted late check out upon check in. Of course Housekeeping had no notation & checked to see when leaving. At check out I mentioned nightlight fiasco and missing Front Desk staff. No “sorry about that,” much less any other offer or some credit. Nada. “We turn all the nightlights on when cleaning.” Nightlight switch needs to be near..... drumroll please... the nightlight (& have a sign marking switch). While I’m in one of those moods, why would a hotel provide only a 32” tv? Oh well, who needs sleep? Hellooo IHG.