Selected 5-Star Hotels in Tokyo

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Top rated hotels in Tokyo

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The Kitano Hotel Tokyo

The Kitano Hotel Tokyo

4.8/544 Reviews
Central Tokyo
My husband and I recently stayed 4 nights at The Kitano and overall we really enjoyed our stay. A few pros, the room was clean and larger than expected. The hotel only had 4 floors so it gave a boutique feeling in the heart of the city. The staff was friendly, especially at breakfast (but felt like they could have helped a bit more when trying to find dinner, which was a bit difficult for us). Worth mentioning, the location was a little far from the sights and not on the JR loop so we had to take the regular subway which took a little extra planing and time. The general area didn’t have many good restaurants so plan ahead. Even though we enjoyed our stay but as tourists we would probably select a different location next time.
Hotel New Otani Tokyo Garden Tower

Hotel New Otani Tokyo Garden Tower

4.6/5281 Reviews
Central Tokyo
Absolutely top-notch service although the hotel is a bit old but they maintain the whole environment as if you were arriving at a brand new opening hotel in 70s. Almost as if you were walking through the history of time where the service is still at its excellency. It’s amazing! Those elderly women who work as janitor is also super professional. It seems like they work there since the hotel opening. Super nice Buffett and a great ambience of miniature garden in the center of hotel hallway. It’s merely a great experience staying here!
HOSHINOYA Tokyo

HOSHINOYA Tokyo

4.7/580 Reviews
Tokyo Station/Nihonbashi
I have to say I was excited and looked forward to my stay. At the end. I don’t think it was worth it. And it was because of what Hoshinoya Tokyo is, it is a ryokan, not a hotel, and it is a Japanese chain. It was not imbued with the spirit of providing utmost comfort and pampering to its guest. It is more focused on the onsen, the Japanese culture, and the provision of daily meals. 

It is not where you should stay to hear a lot of Yes. No concierge service, so they won’t help you get a reservation because they provide meals in the ryokan (which hotel doesn’t?). No early check in or courtesy late check out. If you want to check out late, it’s 9,000 JPY per hour - even when it doesn’t cost the hotel anything. No currency exchange service. If you want to order meals, you have to place the order the day before. No bathrobe provided, and when asked, first they said they didn’t have them, then they provided but warned me I should only wear them inside the room (I don’t remember a time in my life when I wore bathrobe walking around any hotel), and that since the quantity was limited, they would not change the bathrobe during my stay - it all sounded like a conversation I would have with my school principal, one that was not so friendly.

The fancy picture of the centerpiece which flooded Instagram was one place on the hallway, first floor, where we took off our shoes before entering the hotel. Reception is on the second floor, and the interior was a mixed in style, I don’t know how to call it. It was dated and furnished with uncomfortable sofas and chairs. We and other guests were not allowed to checked in until 3 pm (regardless whether a room was available) so we could see several parties, some with small children hanging out on those sofas like at a train station. Not all of us can time our flight to arrive at the hotel at exactly 3 pm, so it was a tiresome wait during which we were provided with one cup of tea per person the whole time. After that long wait, the welcome ritual with snacks at the lounge on our floor became quite pointless. We already did not feel welcomed. Service at Hoshinoya Tokyo was also not great and definitely not 5 star. As a guest pointed out, it’s difficult to get to the entrance via taxi. The basement entrance was dark. Room cleaning was not reliable - we left the room for 3 hours in the morning, came back at 1 pm and the room was not cleaned. But if you stayed in (which well, what you are supposed to do at a ryokan), they wouldn’t go in to clean or even asked if you wanted the room to be cleaned. On such a day, I asked if I could get new towels when we left for dinner, the staff said yes, but nothing happened when we came back and no follow up call to let us know why. There’s no view from our room (executive room at the corner). The hotel is surrounded by other taller buildings. When we opened the window screen, we could see people from the other building office and they could see us. It’s all grayish. 

 Staying at a ry
Hotel Indigo Tokyo Shibuya

Hotel Indigo Tokyo Shibuya

4.6/544 Reviews
Shibuya
Just finished a two-night stay. Very bad experience. Won’t come back for future stay. 1. Location is 10-15 minutes walk from Shibuya Station, and main entrance as shown on google map is up-hill, so quite hard to get to with luggages. Uber also doesn’t have the right entrance info for the hotel for either of the two entrance, and it is very confusing why the hotel didn’t fix these. 2. Room size very very small. I am used to small hotels in Japan (and Paris etc.), but this is pathetically tiny even for a single travel without large bags. 3. The pictures on website for standard room are misleading, actual room much much smaller. When I pointed out the difference to front desk staff, they acknowledged the differences but still demanded a fee for changing the room to what’s shown on the picture as the category I booked. 4. Upon check in, I was informed that non alcoholic beverages are complimentary, but the story changed when checking out, only water and tea bags are free, they posted a bill for coke. Not a big deal, but so much miscommunication and training issue. 5. I wanted to store my luggage for two days, but was refused. They don’t allow luggage storage unless I make a booking for a next stay - a very rare request in my experiences.
Hotel New Otani Tokyo the Main

Hotel New Otani Tokyo the Main

4.6/5124 Reviews
Central Tokyo
This was our second trip to Japan within the past 5 years. Previously, we stayed at a budget hotel which was cramped and small compared to American hotels. For this reason, we decided to splurge and I'm so glad we did. Splurge on the deluxe room if you value space and comfort. It not only made a huge difference, but it made our stay even better. The deluxe room comes with a walk- in closet, huge bathroom, and the room itself was big enough for a King bed and sitting area with a couch and chair. The staff provided excellent customer service at all times. The hotel is not that close to a train station so be wary of that, especially if you have heavy luggage. Also, this hotel is huge and navigating it takes time before you know where to go and how to get to the area's local restaurants and train stations. The hotel grounds have a beautiful Japanese garden with waterfall which rivals some parks. The only criticism I have about our stay is dining. As do all hotels, this one charges a huge price to dine on-site. You have access to local restaurants that are within walking distance for half the price. If you want to save money do a little research online and dine off-site. There are plenty of options around the area.
Bulgari Hotel Tokyo

Bulgari Hotel Tokyo

4.8/522 Reviews
Tokyo Station/Nihonbashi
Great view and convenient transportation. The front desk staff has many languages. It’s a luxury hotel worth experiencing. The bar upstairs is also delicious. The gym and swimming pool are both great.

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Local Travel Info

Highest PriceNZD 20,138
Lowest PriceNZD 190
Number of Reviews13,207
Number of Hotels170
Average Price (Weekdays)NZD 1,443
Average Price (Weekends)NZD 1,547