To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.6
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(674)
Positive reviews(667)
Reviews with photos/video(169)
Great service(234)
Easy to get around(29)
Tasty food(24)
Large rooms(19)
Convenient for shopping(18)
Tasty restaurant(16)
Luxurious(14)
Close to airport(5)
Negative reviews(7)
JOSEPHINE WELL
Main Building Regular Floors Superior Twin Room Non Smoking
Stayed in Apr 2024
Other
4 review
5.0/5
Outstanding
Posted on Apr 11, 2024
The hotel is magnificent, with the luxury of the last century. The rooms are comfortable and well equipped. After staying, you will feel the attentive service everywhere. Problems are dealing quickly and efficiently. If you sit near the window in the restaurant on the 17th floor, you can enjoy the view of Hibiya Park and the garden of Imperial Palace. Ginza is also within easy walking distance and Takarazuka Theatre is nearby. When you need a taxi, there is always one waiting to serve you. If you need to buy gifts, the underground level has everything.
Guest User
Main Building Regular Floors Superior Twin Room Non Smoking
Stayed in Aug 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 27, 2024
Service is top-notch. The rooms don't have amazing views because we got it on a deal. But pool and spa facilities, as well as the lobby cafe are all great.
Guest User
Main Building Regular floor Deluxe Twin Room Non Smoking
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 8, 2024
The staffs of front desk are very nice, sincere and helpful. Especially the gentleman when we check in and Mr.成田 is very nice and helpful when we change to another room according to the additional person who joined us on the second day. And the lady at the customer service desk also very nice and helpful. I will certainly love to stay at this hotel again when I visit Tokyo in future.
Guest User
Main Building Regular floor Deluxe Twin Room Non Smoking
Stayed in Nov 2023
Family
2 review
5.0/5
Outstanding
Posted on Nov 9, 2023
Always my favourite hotel!
It’s has its own charm not like those glitzy luxury hotels.
Guest User
Main Building Regular floor Deluxe King Room Non Smoking
Stayed in Apr 2024
Solo travelers
3 review
4.7/5
Amazing
Posted on Apr 22, 2024
Staff offered assistance the very moment the taxi door was opened. Warm reception and staff escorted me to my room and explained the amenities in detail. Tried three breakfast options. All good. Almost all staff were pleasant and spoke good English. Location was great as Metro station was just round the corner. View was splendid and I walked at the park for a while after breakfast every day. Only that the hotel was a bit worn out with small holes in bed sheets and a tiny spot of toothpaste was found near the sink. Overall it was a very enjoyable stay.
Jinganfuhuojiexiaotu
Main Building Regular floor Superior Double Room Non smoking
Stayed in Oct 2023
Travel with friends
8 review
5.0/5
Outstanding
Posted on Dec 17, 2023
predominant location, great history, satisfying services, everything is perfect!
Guest User
Imperial Hotel Tower Service Apartment Studio Twin Non Smoking - Housekeeping and Amenity limited service
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 12, 2024
Great view, amazingly clean fast check-in and checkout and convenient airport shuttle
Mikkey
Main Building Regular floor Deluxe Twin Room Non Smoking
Stayed in Jun 2024
Family
38 review
5.0/5
Outstanding
Posted on Jun 8, 2024
good service and location, recommend for family travellers.
Guest User
Main Building Regular floor Deluxe Twin Room Non Smoking
Stayed in Dec 2023
Family
22 review
4.7/5
Amazing
Posted on Jan 1, 2024
It is a great hotel for the stay in Tokyo due to its convenient location, good restaurants and excellent service.
StoicaMihaela
Main Building Regular Floors Superior Twin Room Non Smoking
Stayed in Jul 2024
Family
9 review
4.2/5
Very Good
Posted on Aug 7, 2024
The hotel was nice, but a little overpriced.
Guest User
Main Building Regular floor Superior Double Room Non smoking
Stayed in Dec 2023
Couples
6 review
4.7/5
Amazing
Posted on Dec 22, 2023
Truly amazing service from all the hotel staff. The location is excellent and rooms very comfortable. Lots of choice for breakfast with 4 different restaurants. I look forward to my next stay.
Guest User
Main Building Regular floor Superior Room
Stayed in Jun 2023
Family
2 review
5.0/5
Outstanding
Posted on Jun 26, 2023
Very nice stay, staff are nice but it would be better if they could speak a bit more English.
Guest User
Main Building Regular floor Deluxe Twin Room Non Smoking
Stayed in Oct 2023
Family
3 review
5.0/5
Outstanding
Posted on Oct 10, 2023
Classical grand hotel indeed! Magnificent lobby, great service, and spacious room!
HiroyukiBkk
Main Building Regular floor Deluxe King Room Non Smoking
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 2, 2024
The best hotel in Tokyo.
Guest User
Main Building Regular Floors Superior Twin Room Non Smoking
Stayed in Jul 2023
Business travelers
2 review
4.2/5
Very Good
Posted on Jul 12, 2023
The check in process was not very pleasant as we had to wait for our luggage to be brought to our room and I had to call the front desk to do so after a long wait.
When someone came up. It was to collect bags which was not what we had communicated.
Another occasion was a not too professionally friendly front desk representative whose answers were curt.
The housekeeping and restaurant and lounge dyaff were far more friendly and professional than the front desk