Minn Akihabara

The hotel is quite a walk from the train station so it’s not very convenient. Location is in a quiet neighborhood. No hotel staff and you will have to follow instructions for online check-in. However, video call is available if guests need to talk to a staff. Nonetheless, it’s quite impersonal and thus there was no impact in terms of service experience. Rooms are spacious, complete with washing machine, tub, amenities. We booked a room for 3 persons. When we entered the room, only 2 beds were set up, the 3rd bed which was a sofa bed was not set up. We were told that we need to be the one to put the sheets on the sofa bed. Not a very good experience. Overall, we would prefer to stay in a hotel will hotel staff.

Poor communication and customer service. You have to call a remote reception, which is inflexible and with no knowledge of the local hotel. We have arrived 2 hours early and tried to see if we can keep the luggage until the check in. We were told a sure and inflexible no, just to turn around and see a dedicated room which was used by other customers.

This place is new experience for me, since I can only speak to the receptionist through online tablet. There is no one at the front desk. The place is good and clean. I love their washing machine which is in my room. Only downside is it is pretty far from train station.

Very spacious apartment/hotel. Perfect for travelling with a family

Good place. Did not have any guide on the place so has to do it through chatting with them. But overall good stay and clean

It was clean, modern, comfortable and overall a great property. Will likely be back again!

Good space, clean

Clean and large space