Tokyu Stay Shinjuku Eastside

Tokyu Stay Shinjuku Eastside Reviews

Tokyu Stay Shinjuku Eastside

Shinjuku-ku Kabukicho 2-3-24, Tokyo, JapanView Hotel Details
Tokyu Stay Shinjuku Eastside
Tokyu Stay Shinjuku EastsideTokyu Stay Shinjuku EastsideTokyu Stay Shinjuku Eastside
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1 night

Tokyu Stay Shinjuku Eastside Guest Reviews

4.4/5
Very Good
324 review
Verified reviews
Location4.4
Amenities4.3
Service4.3
Cleanliness4.5
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All Reviews(324)
Positive reviews(311)
Reviews with photos/video(84)
Awesome rooms(126)
Large rooms(40)
Easy to get around(39)
Close to metro(25)
Convenient for shopping(25)
Would stay again(17)
Average sound insulation(7)
Tasty food(6)
Negative reviews(13)
Guest User
Comfort Double Room with table
Stayed in Feb 2024
Family
18 review
4.0/5
Very Good
Posted on Feb 26, 2024
Very nice, clean and comfortable hotel. Near mtr station. Washing and dry machine is very useful. But no clean up service everyday. Only limited clean up before 1100.
Guest User
Comfort Double Room with desk
Stayed in Dec 2023
Solo travelers
2 review
1.0/5
Posted on Dec 31, 2023
Not clean the environment the rubbish will put outside the room, and daily cleaning need to charge ,so they will not help you clean the rubbish and bed sheet all this
AliWong
Adjoining Room B
Stayed in Dec 2023
Family
22 review
4.0/5
Very Good
Posted on Dec 7, 2023
Hotel is comfortable and spacious quite nice 👍… but it is not convenient if you travel from Haneda airport to this hotel 😬
Martin
Comfort Twin Room
Stayed in May 2024
Couples
6 review
4.5/5
Great
Posted on May 10, 2024
Great place, just off the busy part of the town. Expensive considering they don’t even provide cleaning or fresh towels but cleans, safe, spacious more then some other hotels in Jaoan
Guest User
Comfort Double Room with desk
Stayed in Feb 2024
Friends
16 review
5.0/5
Outstanding
Posted on Feb 13, 2024
Great location. Clean room.
Kenneth
Comfort Twin Room
Stayed in Feb 2024
Friends
2 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Everything is perfect, down to the location and cleanliness. Friendly staffs and they also look after our luggage after checked out. Highly recommend!
Guest User
Comfort Twin Room
Stayed in Jan 2024
Family
1 review
2.7/5
Posted on Feb 2, 2024
We spent 4 nights at Tokyu Stay Shinjuku Eastside and it was a disappointing experience deal to the poor front desk service. We are a family of 3 with a 5yo kid and on the third night we requested for an additional pillow for one of the adult, as the pillows were extra flat and soft. Sadly when we asked at the front desk, the lady in charge replied us in an unfriendly manner by saying “ You have four pillows in your room.” after looking at our booking record. This is the very first time and only hotel that we got rejected for ONE additional pillow all over Japan, especially with such attitude. We are fine with an additional pillow cannot be accommodate but it can be in a more welcoming tone and manner. Also the quilt is not using a quilt cover, just a piece of big cloth underneath. No room service at night time, towels or other items needs to be picked up at front desk. I would not recommend travellers to stay here especially families with kids as it is certainly not kids friendly.
Alexander
Comfort Double Room with table
Stayed in Jul 2023
Couples
42 review
5.0/5
Outstanding
Posted on Jul 27, 2023
Nice Hotel in central Shinjuku. Great for exploring everything by foot. The metro is 5min away. The rooms are comfortable and clean. Full recommendation for this price level.
Chloe
Comfort Double Room with desk
Stayed in Sep 2023
Couples
13 review
5.0/5
Outstanding
Posted on Sep 16, 2023
Best place I’ve found, location and hotel itself wise
Mr.Lau
Residential Twin Room
Stayed in Dec 2023
Couples
20 review
5.0/5
Outstanding
Posted on Dec 26, 2023
Location is good and room is clean. Price is friendly. Service is awesome, highly recommended.
kapri
Residential Double Room
Stayed in Nov 2023
Couples
3 review
5.0/5
Outstanding
Posted on Nov 25, 2023
Convenient location - Very close to higashi-Shinjuku metro station, take the elevator available at exit A3 if you are carrying luggages.
JC
Comfort Double Room with table
Stayed in May 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jul 6, 2023
Excellent location and services. Room is spacious and clean. There is a washing machine inside the room.
Guest User
Comfort Twin Room
Stayed in Jun 2023
Family
1 review
3.2/5
Posted on Jun 23, 2023
Highly recommended this hotel lar, very good living enironment
Guest User
Comfort Double Room with table
Stayed in Feb 2024
Friends
3 review
4.7/5
Amazing
Posted on Apr 2, 2024
Enjoyable stay. Love having the washing machine in the room
Dorota
Comfort Double Room with table
Stayed in Oct 2023
Friends
13 review
5.0/5
Outstanding
Posted on Oct 22, 2023
Due to the unforeseen circumstances I had to cancel my stay in the hotel a few hours before checking in. The exceptional customer service handled my complicated situation with a high level of professionalism and commitment to customer satisfaction. I want to thank you Tokyu Shinjuku-Eastside hotel for understanding my situation and express sincere gratitude for the refund. This is the hotel which protects not only its own interest but also the interest of guests. This experience will undoubtedly lead me to consider staying at Tokyu Stay Shinjuku-Eastside hotel in the future and I recommend the hotel to anyone. Once again, thank you Tokyu Stay Shinjuku-Eastside hotel for your efficient handling on my matter.