Hotel Sunroute Plaza Shinjuku

Hotel Sunroute Plaza Shinjuku Reviews

Hotel Sunroute Plaza Shinjuku

2 Chome-3-1 Yoyogi, Shibuya Ward, Tokyo, 151-0053, JapanView Hotel Details
Hotel Sunroute Plaza Shinjuku
Hotel Sunroute Plaza ShinjukuHotel Sunroute Plaza ShinjukuHotel Sunroute Plaza Shinjuku
Check available rooms for your travel dates
We Price Match
1 night

Hotel Sunroute Plaza Shinjuku Guest Reviews

4.5/5
Great
1871 review
Verified reviews
Location4.7
Amenities4.4
Service4.4
Cleanliness4.5
Filter by:
Sort by:
All reviews(1871)
Positive reviews(1844)
Reviews with photos/video(424)
Easy to get around(320)
Convenient for shopping(152)
Perfect for business trips(49)
Delicious breakfast(49)
Close to airport(47)
Nice toiletries(26)
Delicious buffet(11)
Luxurious(6)
Negative reviews(27)
Anonymous User
Economy Double Room
Stayed in Nov 2024
Couples
1 review
4.5/5
Great
Posted on Jan 5, 2025
Very good services and nice helpful staff. Very close to both Metro and JR Trains. Within walking distance to a lot of shops. Have a very good limousine service direct from airport to the hotel. Very convenient for the elderly.
Response from Property: Thank you for your kind words regarding our services and staff. We are very pleased to hear that our location and limousine service were able to meet your expectations. We sincerely look forward to welcoming you again in the future.Hotel Sunroute Plaza Shinjuku
Cherie J Hardono
Standard Twin Room
Stayed in Nov 2024
Travel with friends
4 review
4.5/5
Great
Posted on Jan 1, 2025
Enjoyed the experience in this hotel. Wonderful location & shopping paradise at nearby malls
Response from Property: Dear Cherie J Hardono,Thank you for your kind words regarding your stay with us. We are delighted that you enjoyed our wonderful location and the nearby shopping options. We look forward to welcoming you back in the future.Hotel Sunroute Plaza Shinjuku
Anonymous User
Economy Double Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 21, 2024
It is a nice experience staying at Hotel Sunroute Plaza Shinjuku. My family enjoyed the convenience of the location. Most people turn to the left at the exit to walk to the mall near Wendy restaurant. By turning to the right, get you to the train station a stone throw away and also walk further up. You get to see Takashimaya Times Square, and there is Uniqlo and Tokyo, many other shops out there. Go check it out. Highly recommended location. The staff speak English too. Great experience. Last tip for you~ if you are travelling by train, try to purchase a Sucia card from iPhone Wallet. Just search for Travel, and u can select Sucia Card. U can add ¥5000 manually if u don't want to spend so much. Happy Travelling 😊
K___Z
Economy Double Room
Stayed in Nov 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Dec 14, 2024
The staff was pleasant and friendly, the service was amazing, and the location was very convenient. The hotel also provided a variety of amenities, such as a toothbrush, face wash, and comb. Although it seems a little old for this structure and the room inside, but for me, it provided the good service that I expected. Improvement: The fridge wasn’t cold enough
Response from Property: Dear Guest,Thank you for your kind words regarding our staff, service, and location. We are pleased to hear that our amenities met your needs. We appreciate your feedback about the refrigerator temperature and will use this information to enhance our guests' experiences in the future.We hope to welcome you back soon for another enjoyable stay.Hotel Sunroute Plaza Shinjukuホテルサンルートプラザ新宿
Rena Yeo
Standard Twin Room
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Conveniently located near Shinjuku station and express bus terminal. The best part of this hotel is the direct airport limousine, saves us a lot of trouble!
Response from Property: Thank you for your kind words regarding our convenient location and the direct airport limousine service. We are delighted to hear that it made your travel easier.Hotel Sunroute Plaza Shinjuku
Guest User
Standard Twin Room
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Excellent location. Twin bed room is bigger than 1 queen size bedroom. The space is really good enough for 2 pax in twin room. We booked 3 rooms and family enjoyed the stay. Walking distance to many places
Response from Property: Dear Guest,Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our spacious twin rooms and the excellent location of our hotel. We look forward to welcoming you and your family back in the future.Hotel Sunroute Plaza Shinjuku
Anonymous User
Economy Double Room
Stayed in Sep 2024
Travel with friends
10 review
4.5/5
Great
Posted on Nov 5, 2024
A very convenient hotel at Shinjuku with direct airport shuttle to and from Haneda Airport. Aircond is abit old and not working on and off during our stay. This, abit hot and humid at night althought the weather is around 15-23 degrees.
Response from Property: Dear guest, Thank you for your feedback. We apologize for the inconvenience caused by the air conditioning. Your comments are valuable, and we will address this issue promptly. Looking forward to welcoming you back. Hotel Sunroute Plaza Shinjuku
Anonymous User
Standard Twin Room
Stayed in Oct 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Nice hotel to stay in. Will consider booking again if going Tokyo.
Response from Property: Dear guest, thank you for staying with us and for your positive feedback. We look forward to welcoming you back on your next visit to Tokyo. Warm regards, Hotel Sunroute Plaza Shinjuku
Chayawat
Standard Twin Room
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 14, 2024
Hotel location is excellent. Just a minute of walking, I can reach a shopping area & restaurants & train station. Room is good. (not small)
Response from Property: Thank you for your positive review. We look forward to welcoming you back soon. Hotel Sunroute Plaza Shinjuku
LimLS
Economy Double Room
Stayed in Jun 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 7, 2024
Very pleasant experience. Limousine bus right at the hotel for pick up and drop off. Walking distance to train station and convenience shop. A lot of complimentary items.
Response from Property: Dear LimLS, thank you for sharing your pleasant experience with us! We are delighted to hear that you enjoyed the convenient location and complimentary items during your stay. We look forward to welcoming you back soon. Hotel Sunroute Plaza Shinjuku
Richie5
Standard Single Room
Stayed in Jun 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Aug 4, 2024
Good location and very fast access from Shinjuku station, Japan. Many amenities nearby which make the hotel a very good venue. Price of the hotel is also very reasonable. Will Likely booked again when visit Tokyo again.
Response from Property: Thank you for your positive review. We are delighted that you enjoyed our location near Shinjuku station and the nearby amenities. We look forward to welcoming you back on your next visit to Tokyo. Warm regards, Hotel Sunroute Plaza Shinjuku
Rolands
Standard Single Room
Stayed in Jun 2024
Family
10 review
5.0/5
Outstanding
Posted on Aug 2, 2024
Old, but very clean, well maintained, excellent facilities, prime location. Nothing to complain about!
Response from Property: Dear Guest, Thank you for your positive review. We take pride in our well-maintained facilities and prime location. We appreciate your kind words and look forward to welcoming you back. Hotel Sunroute Plaza Shinjuku
Snowy flowers
Economy Double Room
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 31, 2024
Environment is clean , breakfast should be more Japanese food . We stayed 4 nights and breakfast is the same every day .
Response from Property: thank you for your feedback. We appreciate your comments on the cleanliness of our environment. We will consider adding more Japanese options to our breakfast buffet. We hope to welcome you back for an improved experience. Hotel Sunroute Plaza Shinjuku
Patrick
Economy Double Room
Stayed in Nov 2024
Solo travelers
2 review
4.0/5
Very Good
Posted on Jan 6, 2025
Fantastic location, small room but comfortable for one person. The service can be friendlier at the front counter
Response from Property: Dear Patrick,Thank you for your kind words regarding our location and room comfort. We appreciate your feedback on the service at the front counter and will strive to enhance our guest interactions.Sincerely,Hotel Sunroute Plaza Shinjuku
Guest User
Economy Double Room
Stayed in May 2024
Couples
1 review
4.7/5
Amazing
Posted on Jun 15, 2024
This is our 2nd time staying in the Hotel Sunroute Plaza Shinjuku, we chosen due to the location. Overall we're very satisfied, the staff at the frontdesk very helpfull, but little bit dissapointed with the restaurant staff during breakfast. It is said the breakfast time until 10am, on the 3rd day we check in for breakfast at 09.45 am but they've already closed. Actually the previous day, I also saw the waiters talking very rude to the customer when asking about payment although the customer has explained that they have paid. Need more customer service training for people at the restaurant.
Response from Property: Dear Guest, Thank you for sharing your feedback following your recent stay at Hotel Sunroute Plaza Shinjuku. We appreciate your loyalty as a returning guest and are delighted to hear that you were satisfied with our front desk staff. However, we sincerely apologize for the inconvenience you experienced with the restaurant staff during breakfast. Rest assured that your comments have been shared with the relevant team for further training and improvement. We strive to provide exceptional customer service at all times. We hope to have the opportunity to welcome you back for an even better experience. Warm regards, Hotel Sunroute Plaza Shinjuku