This was my first time staying at this hotel, traveling with one adult and two children aged 12 and 9.
The room was for three people, but it was small, with only one double bed, and it was too small for the three of us to sleep side by side, so we couldn't sleep.
The plan was for a room only, and it said that breakfast could be added for an additional 500 yen, and that it was to be paid on the spot (the morning of the day), but on the day we were informed that it was 700 yen, and when we asked, they said that the price had gone up a while ago.
On the morning of the day, we went to eat breakfast, and when I tried to ask if we wanted to pay in advance or later, the staff member said, "Please take your tray first and sit wherever you like," so I thought it was later, and ate.
I finished eating first, and my children were still eating, so I went to take away my dishes by myself, and the staff member said, "Please put your ticket here," and when I said, "Ticket? I don't have a ticket," he looked surprised, so I realized that he was on a plan that included meals.
I was told to pay at the front desk, but when I told them that my child was still eating, I went to pay, but the front desk clerk said, "Payment is required in advance," but if that's the case, they should have told me that first!
Shouldn't the guide have checked if we had the ticket first?!
I think the instructions would have been different depending on whether we had the ticket or not!
I also felt bad that they asked us to pay while my child was still eating!
It was like they were telling us to hurry up and eat...
It was a really bad start to my trip. I will never stay here again!
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