Guest User
August 29, 2024
Traveling with my family, I didn't confirm whether there were three people traveling together when I made the reservation. I booked a three-person room for 2 nights first, but the number of people was two people. Later, it was confirmed that there were three people staying on the day, and one of them was a minor family member. I wanted to book The room is for three people. You should be able to pay for one person's accommodation after arriving at the hotel. Due to flight delay, we arrived at the hotel at 8 pm. When checking in, the hotel refused to add one more person to the room. They said that extra beds could not be added that night. They said that we could only book 2 people for occupancy. Even if it is a triple room, one more person is not allowed. We expressed our willingness to pay for an extra person, but the hotel did not require an extra bed, but the hotel refused to arrange it. Even though we expressed that it was very late at the time and could not find other accommodation, would one of us be forced to live on the street? In the end, we had to plead with the store before they were willing to arrange another three-person Japanese-style room. In the end, we paid for one person's accommodation and stayed in a three-person Japanese-style room for 2 nights. The room can accommodate three Japanese-style mattresses and a The bed was a bit hard, and my lower back hurt even after sleeping for 2 nights. I don't know how to understand the store's persistence. It seems that the store does not start from the perspective of serving customers and only adheres to its own principles. In short, I will not choose this store next time.
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