Randor Residence Tokyo Classic

Spacious for 4 of us. The building had a total of 8 floors with elevator function and ours had the whole floor to ourselves. The water were a lil too cold with lack of pressure but we managed to fill the bath for more efficient water supply as an alternative. It was almost impossible to wash plates due to the cold water in winter so, we had to take warm water from the bath using a basin. Others were great and all amenities were provided well enough. In conclusion, the house is quite cozy and I would recommend for traveller who would like to experience a local neighborhood. 100 yen lawson store were just a building away & the train + bus station is 5-6mins walk respectively. Easily accessible to main area with bus if you know how to ride the correct one. We arrived a lil too early in Narita & called the customer service to ask if its possible for early check-in. They guided us through & we were told to recheck with staff in the building which was helpful too. We managed to check in 1-2 hours earlier which is very good because we had other itinerary after that. Would stay here again as the price is affordable & such a steal for its location!

I recently had a very disappointing experience at this hotel that I feel compelled to share. My companion and I were horrified to find a **huge cockroach** upon entering our room. While I understand that certain cleanliness issues can arise, the idea of sleeping in a room knowing there could be pests crawling around is simply unacceptable. As a result, we had no choice but to **quickly search for alternative accommodation** for the night. To make matters worse, the hotel refused to refund our payment despite having evidence of the situation, including photos and videos. Their complete lack of accountability and remorse was truly disappointing and reflects a **shameful attitude** towards customer service. I strongly advise **avoiding this hotel at all costs** based on our experience.

Room itself was ok. External areas, especially carpets were in need of replacement. I wouldn’t stay there again. No one on reception when we got in and really struggled to understand how to check in. Ok if you are looking for something very basic.

A breather from the city. Near the subway and lical stores restaurants. We enjoyed our rooms because its like home away from home. Will rebook next time.

Excellent . Big room and have good facility .

Hotel was clean and the self checkout process was easy. Had all the facilities needed like utensils, plates microwave, washing machine etc. it was a great experience!