Guest User
November 14, 2024
I recently had a very disappointing experience at this hotel that I feel compelled to share.
My companion and I were horrified to find a **huge cockroach** upon entering our room. While I understand that certain cleanliness issues can arise, the idea of sleeping in a room knowing there could be pests crawling around is simply unacceptable.
As a result, we had no choice but to **quickly search for alternative accommodation** for the night.
To make matters worse, the hotel refused to refund our payment despite having evidence of the situation, including photos and videos. Their complete lack of accountability and remorse was truly disappointing and reflects a **shameful attitude** towards customer service.
I strongly advise **avoiding this hotel at all costs** based on our experience.