Hotel Wing International Select Asakusa Komagata

Hotel Wing International Select Asakusa Komagata Reviews

Hotel Wing International Select Asakusa Komagata

2 Chome-7-5 Komagata, Tokyo, JapanView Hotel Details
Hotel Wing International Select Asakusa Komagata
Hotel Wing International Select Asakusa KomagataHotel Wing International Select Asakusa KomagataHotel Wing International Select Asakusa Komagata
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Hotel Wing International Select Asakusa Komagata Guest Reviews

4.4/5
Very Good
160 review
Verified reviews
Location4.5
Amenities4.3
Service4.4
Cleanliness4.4
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All Reviews(160)
Positive reviews(151)
Reviews with photos/video(59)
Convenient location(38)
Easy to get around(34)
Close to metro(22)
Small room size(17)
Loved the night views(8)
Friendly front desk staff(8)
Delicious breakfast(7)
Many amenities(6)
Negative reviews(9)
Guest User
Japanese Twin Room
Stayed in Mar 2024
Family
2 review
4.5/5
Great
Posted on Apr 2, 2024
Close to Asakusa line subway. Wasnt able to find a way to closest exit traveling by Ginza line so found it on the ground. I already knew the room was small and it is but had everything that was needed. Bathroom was slight smell ywhen we entered the room, I think it due not enough air circulation. Either we got used to it or it got better over time with vent on. Great roof top view of Skytree. Cute mini breakfast, 1 drink and 1 packaged bun per person.
Response from Property: Thank you very much for staying with us. We are always trying to provide the best service to our dear guests. We are so sorry for the slight smell. We hope you tell us everything you feel bad about the room, so we will change the room for you. We truly hope to welcome you again in the future, and we promise we will do our best to make your next visit a fantastic one!
Guest User
Japanese Twin Room
Stayed in May 2024
Family
1 review
4.2/5
Very Good
Posted on May 16, 2024
The hotel location is perfect - directly reachable from Narita Airport and walkable to many attractions and metro lines. The room was tiny but clean and well equipped. However there is only room cleaning service every 3 days (you’d have to take the trash out by the door yourself other days). However they did offer clean towels every day still. The rooftop has amazing views. The light breakfasts were also quite nice. The staff were also multilingual (Chinese, English etc.) and friendly. Unfortunately my daughter’s favorite stuffed animal, which is white (like the bed sheets) and always placed by the pillow (we never brought it out) was gone by the time we came back after the cleaning service on the third day. Went to the front desk immediately after we realized it (about 9pm), and the receptionist, while polite, went into the back room for less than a minute and came out to tell us they didn’t have it. I begged her to also check the laundry room because my daughter was crying her heart out without it, and we were certain it was by the bed before we went out. Through the curtains I could see someone that’s presumably her superviser looking irritated. She talked to him again and finally said they’d ask the cleaning staff in the morning. The next morning I asked again (same person), and she kept saying sorry they didn’t have it. I begged her to check again later as perhaps it was wrapped in the bed sheets and wouldn’t show up until some time later. She said ok but didn’t look like she was putting anything down (and I assumed she’d need to as her shift should be over soon). So I had to ask if she needed more info to hand the request over to another colleague. Then she gave me a piece of paper and asked me to write down info on the doll and contact info. In the next 2 days her other colleagues were much more proactive in giving us an update when asked about it, so I’m sure she did pass the note to the team. It just felt like I had to keep pressing harder and that otherwise she and her superviser were rather passive about it. Sadly before we left it was still not found. The manager kindly promised before we left that if they found it they would mail it to us.
Response from Property: Thank you for taking the time to share your detailed feedback about your recent stay with us. We're thrilled to hear that you found our hotel's location convenient and enjoyed the views from our rooftop, as well as the multilingual and friendly service provided by our staff. We're also glad that you appreciated the cleanliness and amenities of your room, as well as the light breakfast options.We apologize for the inconvenience and distress caused by the loss of your daughter's favorite stuffed animal during your stay. We understand how important it is to retrieve sentimental items, and we regret any frustration caused by our handling of the situation. Your feedback has been shared with our team for further review and improvement in our processes to ensure incidents like this are addressed promptly and with the utmost care.Please rest assured that we take all guest concerns seriously, and we will continue to work diligently to enhance the overall experience for our guests. We sincerely hope for the opportunity to welcome you back in the future and provide you with a seamless and enjoyable stay.Warm regards,
jhenyrose
Twin Room With View
Stayed in Mar 2024
Family
3 review
2.2/5
Posted on Mar 31, 2024
the hotel is near at the famous tourist spot in asakusa kaminarimon, but the service is very bad, no toothbrush in the room, the restaurant for breakfast is far from the hotel, worst hotel ever.. we will not book again!
Response from Property: Thank you very much for staying with us. The front staff will tell all the guest about the information when checking in, just like the wifi, free light meal and so on. Before everyone going to the room, the staff will tell eveyone to take the amenities like toothbrush, hair brush, face lotion,cream.....where we offer at loby for anytime but NOT in the room. Hope you have listened to the staff about the information when you checked in. And the restaurant for the breakfast just 3mins on foot from our hotel. We are so sorry for the misundertanding.
Anonymous User
Double Room
Stayed in Nov 2023
Couples
13 review
5.0/5
Outstanding
Posted on Nov 13, 2023
Good place, clean, good service
Response from Property: Thank you very much for staying with us, and for taking the time to write this fantastic review!We are delighted to hear our staff helpful! We are always trying to provide the best service to our dear guests, and it was a great pleasure to have you here with us!We truly hope to welcome you again in the future, and we promise we will do our best to make your next visit a fantastic one!Kind regards,Front desk staffLIU
Vivian Joyful
Double Room
Stayed in Nov 2023
Couples
1 review
4.2/5
Very Good
Posted on Dec 7, 2023
Location was good and near to train station with lift, easier access for heavy luggage . Bad experience which is room too small and always hit the bed frame and can’t open lugage. Rooftop with sky view was awesome and free breakfast and laundry provided.
Response from Property: Thank you for your very nice comments about location and the view from the roof. It is such a pleasure when we can share positive comments such as yours with our team to inspire and motivate them. I am however disappointed that the room is quite small. Thank you for you patient. I hope we will have the pleasure to welcome you back soon.
Guest User
Double Room
Stayed in Mar 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Mar 22, 2024
Super view on the top floor, very handy to transport
Response from Property: Thank you very much for staying with us, and for taking the time to write this review! We are happy to hear that you like the nice view on the top floor. We truly hope to welcome you again in the future, and we promise we will do our best to make your next visit a fantastic one! Kind regards,
Siti Aishah
Japanese Twin Room
Stayed in Jan 2023
Family
3 review
4.5/5
Great
Posted on Feb 5, 2023
All toiletries from head to toe are provided. 2.mins walk to asakusa station and walking distant to ASAKUSA sightseeing spots. Got 2 halal kebab shops and 1 halal sushi shop. Nice view from hotel roof top can also dine in and enjoy view of tokyo tree tower. Can take cruise nearby too.
Response from Property: Thank you very much for staying with us, and for taking the time to write this fantastic review!We are delighted to hear you found the hotel location convenient.We truly hope to welcome you again in the future, and we promise we will do our best to make your next visit a fantastic one!
Jason SR
Japanese Twin Room
Stayed in Jan 2023
Friends
4 review
4.0/5
Very Good
Posted on Jan 19, 2023
Very good hotel , nice try. Have a small bread and a small drink for a free breakfast, nice one.
Response from Property: Thank you for selecting us out of the many possible places here. We are glad that this stay has brought you a pleasant experience, and thank you for your affirmation of hotel location. It is a very convenient location where travelers can walk to Kaminarimon. Also, you can enjoy a panoramic view of Skytee and the Sumida river. Thank you once again for your comments and we are looking forward welcoming you back to the hotel in the near future.
fahmichow
Japanese Twin Room
Stayed in Jan 2023
Family
15 review
5.0/5
Outstanding
Posted on Feb 6, 2023
Good location near sensoji temple in asakusa, nice rooftop view. Fast check in process
Response from Property: Thank you for staying at Hotel Wing International Asakusa Komagata. We really appreciate your five-star rating. We look forward to welcoming you back again!Kind regards,Front desk staff
Guest User
Japanese Twin Room
Stayed in Oct 2023
Family
4 review
4.2/5
Very Good
Posted on Nov 1, 2023
Friendly staff and fantastic location. The room was too small though
Response from Property: Thank you very much for staying with us, and for taking the time to write this fantastic review!We are delighted to hear you found the hotel location convenient and our staff helpful! We are always trying to provide the best service to our dear guests, and it was a great pleasure to have you here with us!We agree the rooms are quite small here, but we are happy that did not pose a problem during your stay!We truly hope to welcome you again in the future, and we promise we will do our best to make your next visit a fantastic one!Kind regards,Front desk staffLIU
Anonymous User
Japanese Twin Room
Stayed in Jun 2023
Family
18 review
5.0/5
Outstanding
Posted on Jun 16, 2023
Love the location and friendly staff. Hotel is also value for money.
Response from Property: Dear guestThank you so much for stauing with us,and sweet comment.we will wating for you for next time.
Jei Azuma
Japanese Twin Room
Stayed in Aug 2022
Family
4 review
4.7/5
Amazing
Posted on Sep 5, 2022
We really enjoyed our stay. Great and convenient location. It is just a few meters walk to the Asakusa Line Station and the famous Sensoji Temple. It also has an excellent view of the river and the Tokyo Skytree from its rooftop.
Response from Property: Dear Guest, Thank you very much for staying with us and for taking the time to write this review! We are thrilled you enjoyed your time here and our staff is hoping to see you again in the near future! Kind regards,
SkyOLO
Japanese Twin Room
Stayed in Feb 2023
Business travelers
26 review
3.7/5
Posted on Feb 8, 2023
Good location just next to Train station
Response from Property: Dear Guest,Thank you very much for staying with us and for taking the time to write this review!We are thrilled you enjoyed your time here and our staff is hoping to see you again in the near future!Kind regards,
Somlak
Japanese Twin Room
Stayed in Oct 2023
Friends
6 review
4.2/5
Very Good
Posted on Jan 20, 2024
Good location
Response from Property: Thank you very much for staying with us.We are delighted to hear you found the hotel location convenient and our staff helpful! We are always trying to provide the best service to our dear guests, and it was a great pleasure to have you here with us!We truly hope to welcome you again in the future, and we promise we will do our best to make your next visit a fantastic one!Kind regards,Front desk staff
Pauline
Japanese Twin Room
Stayed in May 2023
Family
5 review
3.2/5
Posted on Jun 6, 2023
Nice view at rooftop
Response from Property: Dear Guest,Thank you very much for staying with us and for taking the time to write this review!We are thrilled you enjoyed your time here and our staff is hoping to see you again in the near future!Kind regards,